SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The steering wheel is good, but the delivery is very long (2 months to Moscow). Communication with the store is not informative, the track was not completely tracked. To every my request at what stage of delivery, the seller gave vague answers
The store worked very quickly and qualitatively. The steering wheel fully justifies the description. Our mail of Russia is very long delivery. The parcel was received in three months.
Excellent steering wheel, there is vibration on the Cats, took the child. Set up in the force Horizon 4 and car city drive. I liked everything. It did not come quickly, but without damage. Thank you.
I thought it would be a little more, but it turned out that not much compared to the real wheel. The product came in a box in which there was another box (already with a wheel). Delivery really was not a very fast month almost went, you can like to speed up the shipment of goods? And so everything works and everything works, thanks to the store
The steering wheel is cool for its money. there is not a large dead zone in its 2 and horaizen 5 (Pirate steam), but this is solved by the settings of. There is no feedback, but vibro does his business. for his money it is better not to take, only used with a surcharge of 15000 rubles. This steering wheel gave me new feelings of rapid driving. In other games has not yet tested
The steering wheel is excellent, quickly adjusted. Delivery 1.5 months in Voronezh. Drove the steering wheel through Vladivostok
Everything is super, delivery is almost two weeks, connects to the Nintendo and to the laptop. The laptop has installed a driver from the PXN site for this model for free. Packed well. Christmas box and postcard from the store. Thank you, nice
It came whole and packed well. brought the courier. with the adjustment is difficult. it is necessary to start through the cell connect to choose the game and then to the Sonya connect to connect
Заказ дошел за 23 дня. Руль работает нормально. На ПК надо кнопкой mode выбрать как определится устройство. У меня как клавиатура. По умолчанию определяется как геймпад и в свойствах игрового устройства две педали на одной переменной висят и только несколько кнопок вместо 24 Драйвера скачивал с официального сайта.