SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked it demai .. for the price it was worth it too much... it is very happy vaelu very worthwhile . These photos is one with the ring light on and the darkest only with the light in the room.
The webcam arrived at the Post Office in 19 days. Matches the description provided by the store. In Windows 10x64 immediately identified as a USB camera. Does not require driver installation. Ready to work immediately out of the box. Video resolution 1920x1080. Satisfied with the purchase. I recommend the seller. If there are problems, I will add feedback.
I wanted a camera with poor picture quality, but here it is wheezing. The red light bulb burns constantly. We wish the store prosperity and the boy burn in hell together!
The camera went to Ukraine as much as I was. Yakiste chudova, its own penny camera is definitely a cat. Seller recommend.
Top camera, very cheap and great quality Have review of her on my channel (my setup)
The camera came in whole, fully working. For that kind of money, video quality is just fire!
The goods arrived in Riga in 18 days. Camera shoots Super! Very happy to buy. Thank the store for the great product and fast delivery.
Has exceeded my expectations, very good value for money. Thank you
The quality is gorgeous for that kind of money, connected immediately, I recommend it.
The camera for your Nightie, the picture is good,! came in 15 days, not buying a lot
Excellent product. The image quality and fps are very good. Shipping was fast and shopping was smooth. Price performance product. Thank you.
Webcam is good has a very good quality the price it worth to who want to study chat video do live etc…
I bought a webcam during a sulfur Friday sale. Came quickly enough, given the reality. Well packaged, see photos. Separately, there is a lid in the bag to close the camera if necessary, or for safety. I am satisfied with the purchase. I recommend this store.
the product came very quickly, wich is amazing. it came in a very nice box with good protection for each part. it a full 1080p camera, but it has very nice quality for a 8$ camera. it has a red LED that turn on when the device is plugged in to the pc, and also it has a green LEFD that turn on if the camera is on use by a program. thank you for this!
Plug&play and wide lens as described, using it on Mainsail
The price paid. Worth every penny. Great picture. Much better than these cans of notebook. Good finish. Approved.
It works very well for the price, transmits in 1080.
At the time of purchase, it cost 470r For such a price, the quality is excellent, it came quickly and without damage, it looks cool, the cover on the lens is very comfortable. Of the minuses: packed in a very not strong box, the wire is a little shorter than I would like, I'm pissed forever by a burning red diode. I did not see if this is indicated in the description to the product, but the PC camera only works when connected via USB2.0 or 3.0 (this is indicated in the instructions). I add this to the review, if you came here to read why it does not work for you)
Delivery is fast, the camera is whole. The image shows well, it's a pity there is no program in the kit, you have to look for an outsiders. Drivers are automatically installed when connected. There are no symbols on the camera itself. For your money in full a good option.
Delivery is very fast-10 days. The webcam is excellent, it shows great. Advice to all the store and the goods themselves. Seller respect and respect!