SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything in perfect order, OK great product.
Very good product and smoothly.
Very top Just thought could have more games PlayStation More am very satisfied If have discount in second purchase I do because my neighbor wants a also
I arrive in good condition thank you and it works well, you are happy my son
Super fast shipping arrived and the game is very good, very good quality. Very happy family.
Fast delivery.. Games excellent. As expected. Delivered in Bahia with less than 20 days.
Buy alone in this shop to see how it came, all right without a problem.
Best Buy made that year, worth every penny, nostalgia pure! My wife is crazy for game KKK
Very good, recommend this product nostalgia pure very good
Very good. Am enjoying very and children also. Have not found any Game 4 people, but 3 found some very good.
Arrived with 18 consecutive days in quirinopolis-go delay even post was in Brazil, still not tested, but all right and well packed
Delivery 23 days, DPD by courier, 2e flash drives for 64 GB, one with 10000 games in foreign language, the other with Russified games. You need to buy 4 AAA batteries in joysticks. Connection without dancing with a tambourine, everything works, translation into the Russian menu of the console curve♂& Middot;♂But playing dandy for Russian is something, tanchiki fire.
Working perfectly, kids liked very much,
The prefix is cool, everything works, my son has not yet shown but my wife is delighted. Pleysteish is a little slow in some games, otherwise the fire.
Everything is fine, everything works. Well packed thank you for the goods
Goods received, it works. only box folded, thought there is broken
Very good Super recommend video game top are very cost-effective game very worth to buy note ten, super fast congratulations store is store.