SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good! Satisfied with the quality of headphones. Thank you
Great Sound. For small head hoop slightly big, no discomfort there is not much
They are comfortable and battery is suggesting, the only detail is that the right sounds a little less than the left side, I guess it is a defect of that was sent to me But igualemte are good headphones.
prima
Excellent store, very good and fast. Recommended
In the name of deception, about the bone conduction. Actually headphones with speaker, pretty loud by. The parcel was 2 months, while 32 days not monitored during the import/export. A little expensive.
Very good store arrived early excellent was very satisfied intend to buy more times.
Very good product, tested so received and liked the sound. Just not know if really is proof d'água as Says in description.
Am very surprised at how good quality and sound these headphones have, highly recommended
Arrived on schedule in perfect condition. My question if it is water proof, or sweat, am still testing. Very good product!
Beautiful earphone... battery long, light... sound quality very good for sports... enjoyed
working , but tested FT card , 128gb = no go , 16gb = working fast , 32 and 64gb will be tested on future..
Perfect for stroll around the park and trails. Great for bike rides and ruining. Keeps you aware of your surroundings. Different sound compared to earphones/buds. Excellent pair of bones for the price.
Very fast delivered, sound is good. Please notice there is so much in that it's not that sounds like a normal earphone, but to sports it is fine, it is also comfortable.
Very cool, interesting headphones. Unusually different from traditional and made qualitatively.
Super cool! It's real bone conduction! Recommended to buy!
Very nice product, shipped very fast. Very nice sound even when I'm in the forest with my dog.Good Bluetooth connection and easy to connect.