SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
s.
Ótimo produto
It's not metal but the plastic feels tough. It comes with rubber rings to keep it from slipping. Easy and quick to assemble and bring the necessary tool. Very satisfied.
As the description works super well, the only bad thing is that inside (what is in contact with the notebook) it's not padded and maybe over time I started to generate wear on the notebook, but I'll stick a soft fabric on it and it shouldn't give trouble. I arrive in a week and a half to Santiago de Chile.
Good product
As expected. Laptop fits nice. The plantronics speakerphone does not.
Everything has come, in the O corresponds. I ordered 2 pcs, one in Gdansk, one in Minsk. And in Gdansk and the parcel came for a month, earlier... In the rest of the product OK
Good product, can be adjusted to the size of the equipment. For now everything's fine.
I saw him boy but the truth is that he does his function as he must be, in love… his material can be broken but the truth is that it is very practical
The stand is very cool, now laptops and a tablet scattered around the house have their place, very convenient, long looked for such a gadget, delivery is also fast, packing is a good. Will not such a close distance affect the batteries of the devices, heard that you can not put on each other or very close, And on the stand they are quite close, time will show in general.
Recommended
Really cool and nice product. Looks quite elegant, and does the job great.
It came quickly, the product falls under the description, thanks to the store, I recommend the seller)) Thanks
The laptop stand is good, adaptive to different size of laptop. Like it!
material feels just okay. plastic, but probably can hold up. the insides of the grips arent padded, which is a bummer, but not a deal breaker. can fit my samsung tablet and macbook pro comfortably between the grips at the same time.
Very cool stand. There are silicone pads that would not scratch the laptop. The stand is very stable, turning it over with 2-my laptop is not really practical. The size is exposed to your laptop, I'm very happy with the purchase. Seller recommend. It came quite quickly, a little more than 3 weeks to Odessa. Came to meest
Excellent stand for saving space on the table. Does not scratch the surface of the laptop, stable and light. You can fit under the thickness of the diweiss. The screwdriver is included. I recommend both the product and the store!
Very good, it allows you to adjust with a key that comes included. Hold perfect a macbookpro and an air.
All class, it's a pity that not rubber bands are still on the sides, but there is nothing terrible to glue yourself