SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good camera for the price. The infrared blocker was fairly easy to remove, but be prepared to use pliers to re-focus.
it works well
Good product. Working fine on WIN11. Image resolution same as described in the offer.
Quality of image is really bad...
Great enjoyed
Everything Ok, Thank You Friends from the Canary Islands.
I received the package in 17 day, fast quality is good for the p quite amaze, I was not expecting to see result given the quality price, well pack on my side there is no worry I am satisfied.
I bought those of 480p, for the price, it is definitely not the best. The quality is low. But in itself the equipment works perfectly.
Actually a good and accurate budget camera if you need one! came within 2 weeks
it came as advertised, im really pleased with this purchase :). it said it will come in 60 to 70 bussines days, but it came in JUST 10 DAYS, IMPRESSIVE.
Všetko OK
good camera
super cam je recommande ++++++
Exelent product, very practical camera
I arrived well such the description
The camera works very well, I did not expect such quality for a 720p.
Honestly being a $4 webcam I completely expected this to not work at all or break instantly but it somehow works surprisingly well and even the mic quality isn’t too awful
Does what it should, and quite well.
good picture quality (for 480p!)
Great product and great quality! Delivered on time
Equal to picture, works
The camera arrived. Didn't come in his box. I guess by shipping. I recommend seller. Very good camera. I recommend removing the little feeling from the glass and since it is the culprit of the fog or whitening it gives.
The product was delivered, with no issues, and came on time! Would buy from again!
Simple camera but that works very well with a good image for the visio (in 1080p) and at a really interesting price (less than 10 euros)
Nice good quality