SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works right, pity not having the battery of rest is great
Very well I recommend👍
I haven't tested it yet to see if it works. But he's so cute. He's small. It comes with a charger inside.
I liked the product. Exactly as advertised. Around 10 cm in height, a lot of smoke comes out. Fining normal.
It makes MTO noise by eliminating the steam, came with the manual with lowercase letters which makes it difficult to understand...
Ditina is infected. Yaskrawiy, Riznokolorovy and a fire-free yak for such a tiny annex. Silent.
Beautiful, loved, and small and more and very efficient.
Makes its function perfectly
I loved the humidifier, very cute
I must certainly say that this humidifier is excellent; It emits cute light, it is not uncomfortable, the material is excellent despite having such a low price, the size is perfect. The only thing that I did not like was that I expected it to be rechargeable and that more than one (1) filter would come, but without a doubt it is worth making the purchase. Can be used with a mixture of water and fabulous (fragrance for floor).
100% Good Product Recommended
Little and cute.
The smoke vent is not working, only the lights. and now ?
Everything as advertised. Recommend!
Less than I imagined.
I like the product, although it is true I do not use it yet, the material and shape are very attractive
Super humidifier! when the box was opened, you didn't even believe it would work at all. but it was wrong! it's super! it glows in different colors. we are happy with the order. thanks to the Chinese brothers🙃😂
Very good, thank you seller arrived ahead of schedule
I received the package very quickly I am proud and it is really refreshing that the thing works well there is no problem.
I have ordered 3 products from this company (different products) and I have received only one , waiting for someone to answer my question or to let me know when I will receive the other items or be refunded . Diffuser quality vs money is amazing. I am also selling natural lavender oil 100% bio. Ig mau.nanu
Very beautiful and bigger than expected regarding its operation I cannot give my opinion because I have not used it
Very good the product.
Is the size of a cup of coffee approx. As it came in the description, for it to work it needs to be connected, it does not recharge. You also need to change the cotton tube from time to time, it only includes 1. Arrived in just over 2 weeks.
I loved it. Great cost benefit. I bought it for the clinic bench.
Simple and cost-effective product. Fulfills what you promise.