SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🇦🇴Arrived very fast and with a lot of quality, I loved📦✅
Good 👍 Wonderful and thanks 👍 😊
It's great, I recommend Bada'i, it's nice and helpful.
Very good product, only paid R$ 64
It is difficult for many people to buy this product. Numerous useless and expensive microphone sellers will suck their fingers.
For the price I paid, it's good, I thought it would be better, the audio capture is not so good, you have to speak very close to him.
Best price
Fast and in good condition
Great cost benefit! Microphone for the price was very worthwhile! Seller posted super fast too!
The microphone came with broken instruments for him, and the microphone itself is on the back side of the dent, the pop filter is not attached to the microphone. The sound is normal but the noise is strong even with a pop filter.
Delivery once boss
super
Perfect, it is heard incredible for the price, also easy to assemble. I get there in 6 days.
Brings just what is requested
Very good microphone, very beautiful I recommend a lot to do live and games and etc...
Good sound
I bought to do Diablo 4 with a friend. The directional quality of the product was not bad for the price. Perfect environmental noise insulation is not possible, but The recording quality of the voice is great. However, it is impossible to turn off the RGB before turning off the microphone. There is a disadvantage that the product QC is jagged. I was fine, but every time I said my friend, white noise 1 is currently in a return or exchange request status because it is so severe. In other words, if you believe in your luck, it is a strong recommendation. If the pluck luck is poop, I'll dry it.
The microphone is so good and I recommend it
Amazing product, delivery quality and works great distance, the support is heavy and the material is great quality, would buy again!
Sound quality is off, very sensitive, the quality is excellent, the packaging is good, the theme is great
Arrived well before the deadline. Product with good quality.
Very good the product
As described, the quality is excellent
No comments the quality provided for the price of it
Very good price value however I do not find how to adjust the rgb