SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So far I have only used the USB port and it has worked very well.
Super good works great
Perfect quality. All specifications are real.
All-metal case. Pulling Wire 14 cm, in diameter 4mm. Made reliably and qualitatively. One laptop earned without problems everything is fine, the other refuses, apparently the output type-with it is not intended for data transmission. Perhaps a 1 m wire would be more interesting, as it would be possible to remove everything connected to the side or under the table, and so all the wires next to the laptop.
Arrived right
Works with MacBook perfectly! It came quickly!
Works great
Hub works fine. Charging via USB-C port supports, while it is heated enough. The keyboard and headset work normally through ordinary ports. HDMI also works, but there is no possibility of full graphics settings compared to if the cable is connected directly to the laptop. In general, a convenient thing.
Everything is cool, it works well
Very good! Exactly what was expected.
The product comes fast and so far works perfectly.
Came in general condition, not scratched. The case is like plastic, but it's nice to hold in your hand. All ports work.
Great quality and fast shipping! I’m very satisfied with the product.
Very good, immediately conjugated, works well. The truth is heated strongly, I will observe how much it will last in this mode.
Good thing, everything works
Fast shipping. Works fine.
Fast delivery
Works fine with Huawei P20 Pro
Fast delivery, tested all but the hdmi port, ports work both for pc and for the Google TV Chromecast! For the price, I'm very satisfied.
Very good, arrived fast. Tested on my MacBook Air and it worked. Could also transmit the MacBook Air screen on TV by HDMI. Show. The product looks well finished.