SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good experience. I tested the hdmi port and it works correctly, I need to try the other inputs.
material quality is very good, i recommend
Surprised with the shipment, arrived very fast 10 days ahead of schedule. Looks durable and good materials. Works perfectly with Mac Mini M2
Working properly
The product meets the indicated, I tested all the ports and they work well. Very practical, lightweight and comfortable
very good condition and fast shipping, metal frame looks great and working as described
Quick delivery. Works really good. I'm happy!
Everything working according to product description, I can both mirror my Samsung S21 phone on my monitor, using HDMI, and turn my phone into a computer using Samsung's Dex technology, very good. RJ45 network cable limits the Internet at 100MBTs, but it works perfectly.
Awesome ! It’s very nice ! Thanks !
Good the product came in 14 days as the informed here for the January River large field West zone, came well packed and the USB inputs work Type C I do not know whether it is good or not good because I fitted the cable thinking that I would carry nothing but it is good at least and better than the 2.0 I have aq OBS: my cell phone and a Pago X3 Pro
Super, I'm very satisfied with the product
Happy with product. Perfect size and works well.
Very good producer equal to the picture, works very well and fast delivery will continue to buy from supplier
Good I recommend
Product with great finish (metal). Answered well what he expected. All connections working. I recommend it.
Fast dispatch works 100%. I recommend
item As described! fast delivery, thanks
Is smaller than I imagined, works very well and metal body
Perfect!
Fast shipping, product packed very well, works perfectly and better than expected.
I haven't tried it but I like it very much
The goods have come shvidko, yak and Bulo are written in the cold. Troches of crooking Portti, you can bait yourself in the photo. After Tse I felt one Zirka, and I didn't wicorage, I can't say Chi pratsyu Chi Tse just crooge Zbirka. Viglyadak Duzhe Garno and fashionable, I will use it for the next thing
Very good, it really delivers what it describes. Product took a little while, but due to Brazilian logistics!
Very good, it worked well on MacBook Air M1.
Great product with great quality