SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The tripod is conveniently stored and distributed, it is convenient with its help to shoot video from above, MK, strims. The brightness of the lamp is small, in fact this light is small, it is not full-fledged, despite 8 possible modes and the presence of a lamp on two sides. I liked that the Tripod takes up little space, while the functionality is wide, the height is up to 1.3 meters. An example of a photo with its help.
Angle fine tune Ian and sprockets fit like bite part in line with each back. 꺽 model has suddenly fook off and prayer for data and information by laying write D OK 츈. Portability is good and product description this not only brick Grade as is heavier. This bubble bag put in the shoulder fall seemed ㅎ ㅎ portable write in living so I'm satisfied.
July 9th day order July 16 days arrival Shipping faster. Box is different then the squished, came from but Japanese quality is in trouble. The last photo taken at the force some but just use let me. Light is so light is like a practicality in satisfying no gimmicks.
All came in one piece. Tripod cool. The only negative-I ordered it to the point of delivery, and it joined with sending her husband, and in the end instead of 14 days shipping took 26 days and the Post Office, which is not very convenient. And everything is fully consistent with. Thank you very much!
I just received it, at first I had troubles to understand how it works and finally it is super easy. For those who wonders if it works with iPhone 13 pro max yes it holds very well it is perfect.
The box came a little bumpy But the product arrived intact and arrived sooner than expected. I find a marvel of product, the intensity of the light becomes quite high since you can regulate and my iPhone 11 perfectly holds in plane zenith. I find a marvel.
I loved it! It is very versatile, robust, hold firm a galaxy s21, connects easily to the bluetooth. The only thing I wish is that light options White would have had more intensity. Have watch out to dismantle, foremost can move But look at pictures of instructions not to break it. Shipping super fast.
It's perfect. At first, I didn't know how to turn it on but then I consulted with the instruction. Just push the buttons and hold longer. It was delivered very fast.
Well packed, great quality and quick delivery.
The product arrived quickly after a fifteen days .. The packaging was very good .. The product inside is identical to the description although when I wanted to put the iPhone 13pro max which is heavy .. The support fell with the weight but it is not necessary for the support but rather mine because it is just necessary to position it correctly thank you to the store
Love it hope this helps future buyers
Exactly as described! Exceptional customer service, fast shipping and great quality. I definitely recommend this store. The base is quite sturdy this preventing the holder from toppling when in use. I love how functional it is too.
Postage to New Zealand super fast. Fantastic product. Solid build quality. Super sturdy. Both lights are fantastic. Super portable and I can’t wait to take my content creation to another level with this product. Thank you Usams!
it's incredible and easy to use too very sturdy got it in purple :)
All as in the description, very heavy, to understand the use of simple, except for one-these connection to the phone. Charges separately the remote, separately the backlight. The degree of illumination is adjusted, the buttons up and down, if you look under the lamps.
Tiger genuine payed. Durable and well made looks to be living. Stand with even write only and professional light's brightness expect the drinking and LED light on both sides so dark and map without okey.
The lamp arrived quite quickly, I do not regret tt my purchase and the incredible practical solid setting, turning videos is a child's game now! A small remote control come with to operate the time without moving from its place! And in addition the light this rule on both sides! !! I have two phones and they fit perfectly (iphone and Samsung) I love!!! Thank you to the store for this jewelry!
super fast shipping, excellent service, superb quality product I love it ... thank u