SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The router is good, the whole came in a short time. Firmware for all operators, uploaded only the web interface, set the TL and changed IMEI to a cellular one. With native antennas I caught up to 30 megabits, 20 band, in the city by the window. Installed in the country, bought a 0.6 mirror, an irradiator kip9 1700-2700, a cable RG11, all kinds of adapters, it came out up to 9000hands. There was an unlimited SIM card for 2000/1 per month with a regular 4G, here in Kemerovo. Put the plate on the tower, since it is in line of sight, the speed gives out from 40 to 60 Mbps, in principle it will go. Cuts the speed by WiFi 2.4, it would be 5ggz, it would not have a price. Connected tplink by running with 5G WiFi distribution, the speed reached 80 Mbps. The router works in the country with the Xiaomi TV stick 4K, sometimes WiFi disappears on the set-top box, bought an ungreen with an rg45 port, the speed still does not reach 80 Mbps over the wire. The router is good, but it is better to buy the b525.
The product arrived before St. Petersburg in 2 weeks. The firmware is necessary. Supports IMEI and TTL replacement. No need to reflash additionally. Thank you.
100%
Works, everything is clear Restitched, The Face rolled everything works
Works, everything is great. The order took about 2 weeks.
Quick, I would like you to send me the Manual in Spanish to my registered mail
At first glance the router is super! In the city on a megaphone gives out almost 100 MB/s. Let's see how it will be at the dacha. Arrived in a couple of weeks, the kit is as indicated.
Received, everything is fine, after an hour of time I already stitched with a new firmware from 4 PDA and changed the file, everything immediately worked perfectly on the megaphone, you are on tariffs from smartphones
Everything works. After updating the firmware and running the scripts distributes with Sim MTS from the phone
The handle with the good store had great credibility the same product in the picture arrived. Only you need access to the Huawei site, adjust the settings and change the password and will work
Everything is super, the firmware is 21.329 out of the box, all that remains is to roll the webmore and have it with the TL. Satisfied Sho pipts :) They didn't send me for a couple of days, I even started to get upset, and then from China in less than a week I ran to Moscow.
Thank you. Everything is great. The router arrived in Nizhny Novgorod in 10 days. The box is a little dented, but it's all whole. Turned on works normally on the bilein. Seller recommend!
All as described. The fit with the SIM card, everything works settings on the Russian. The router has been determined in the Al life application. After the test at the dacha I will unsubscribe from the work.
Minus for packaging and the Wi-Fi light does not work. Miraculously somehow arrived and works) By the way, I started working funny with SIM card beeline from my mobile.
Long обрабатывался order. Delivery to Moscow 3 weeks.
Item! Put it in a place where there was not very good coverage. Inserted Sim-flies. Satisfied as a turkey. I didn't set up anything. Catches even in the basement. I also think to flash it for a smartphone, but this is not urgent. Bought for 4 K rubles. On Black Friday it was generally 3,2, but for some reason I got cold. Very satisfied with the purchase. I think that this is not the original Huawei, there is not a word about Huawei on the box, but on the router itself and on the power supply there are Huawei inscriptions. The photo did not make the product as described
Router bomb. In the village, the speed increased in comparison with the modem (also Huawei 4G) by 3 times.
I didn't change the firmware. Updated only the web interface (the new interface has a signal level scale), changed IMEI to Vindowson's. With a SIM card iota with a tariff for a mobile phone works for about a month. I hope there will be no problems