SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was very fast product working 100% as I ordered thank you very much to the store for having sent everything right.
Good and cheap product really liked it quite works perfectly! And came with a toast a support for the smartphone! Only the Brazilian Post Office is a little slow I don't know why! But it worked
Top product quality, arrived very fast within 6 days. Recommend the store, reply fast and attentive. Only need to test in play 3
Hello, I am very sad why the goods did not arrive in its original packaging. T3 Teries were in a sadulterated package, torn without any protection. I hope they're working because the packing drug is this crap that's in the picture. I hope you from AliExpress take action. Because it was certainly some scoundrels or customs or post office that tampered with the packaging. I'm actually very sad.
Everything is very good, ale for shooters is crooning for the soldiers of the head and dead zones) with pidkluchenni up to a piece of Bluetooth, demanding to get an Xbox accessories to the store. And on Android 11 there are special nobles. A sign of conciliations through the Chudova of Sumiznist.
It is excellent it is functional and enough ways to connect if or if it is compatible with everything only that the only fault is that the RT the trigger feels somewhat loose and the Rubby somewhat worn but it is fine it still works and has no excellent product
The control is working properly, I bought it to play on iPad and control a camera stabilizer. The only boring part is that I received a fee of 24 reais. Out of it arrived right
Everything came right and working properly. Product rally as AD. Congratulations! I just won't buy again because it was taxed by customs with almost the control amount. But the product seems to be very good. I tested it on my smartphone and it was quite simple the connectivity.
Good, cheap, and everything came right. Power supply is very good microUSB.
Manete works well, came well packed. I was a tax at Brazil customs and the fee was the same value as the handle, that is, it was twice the price.
Good product top packaging, the way it came best option for the price recommend the seller the input of the control and microUSB, it has fast connecting, and it responds very fast! Defect I have not seen me make a test time of your battery🔋! Delivery was 8 days before the scheduled time, fast order and I am from Brazil ceá.
Good product top packaging, the way it came best option for the price recommend the store the input of the control and microUSB, it has fast connecting, and it responds very fast! Defect I have not seen me make a test time of your battery! Delivery was 8 days before the scheduled time, fast order and I am from Brazil ceá.
Product looking a little fragile, but it was already to be expected for the value.
Control with extremely fast command responses. Better than gamesir's. Light control, I don't know if there is vibration. Best cost benefit AliExpress Bluetooth controls. I will buy more QD is in the promotion for R$ 30,00 reals.
Arrived apparently very beautiful now is to test and see if it is working properly, super fast delivery.
Control with extremely fast command responses. Better than gamesir's. Light control, I don't know if there is vibration. Best cost benefit AliExpress Bluetooth controls. I will buy more QD is in the promotion for R$ 30,00 reals.
Arrived very fast and looks great even included as a gift a phone holder
It's as described. Connected to the laptop immediately. In the game haven't tried it yet. I will try-I will unsubscribe. The seller is respect.
Class gamepad! Z Android TV pratsyu without problems, charge trimado!
Top control, great cost benefit, beautiful and agile, now I will play my emulators and my Minecraft, cheerful
Working perfectly, it arrived very fast to rcife Pernambuco 13 days.
Arrived well packed 10 days before the deadline appears working more still not played great store recommend
Arrived well packed 10 days before the deadline appears working more still not played great seller recommend
Super satisfied love❤AliExpress the very good stores recommend
I haven't tested yet and it came as per the announcement, with PC receiver, mobile phone holder and charging cable.