SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sometimes not perceived by the screen sensor, but if caught, it turns out not bad (I will attach a quick sketch, the first minutes of use)
Delivery fast, packaging reliable, track tracked. everyone is happy, I recommend.
The product arrived in perfect condition very hard without any manual assembly
very nice, works with mi 10t well, bubble rap envelope pack.
The pen came quickly, and it is a little difficult at the beginning of use, but then excellent I recommend buying it and experience, I have already painted it and the picture below is what I drew
The stylus is comfortable, comfortable to hold in your hand. Togliatti reached 36 days.
Delivered late a week, but the stylus does not fail yet;) In the pictures, I attached the bulb to the tail of the stylus on the magnet and in an hour and a half painted on the phone of this boy: D
Recommended, I arrive before the date to the city of Arequipa.
It's great, soft, light, easy to use. The tip carries it with protection, and if you remove it, you can turn it around and put another thickness of tip. Very good quality
Everything is fine, bought on the coupon by AliExpress. Sending fast, it also came quickly. Thank you)
The stylus won for a cent and coins. but Ukraine had paid delivery, sent to a friend in Spain. said that cool
Super! I have a Huawei P20 Pro phone. This stylus works on Hurray. Delivery in time. All as I ordered (stylus, additional. part, glove)
The pencil goes like silk the truth, it has served me to draw on the tablet which is what I bought it for. Incredible fluidity, improved precision but you can't ask for more, ultimately I would recommend it and it's very nice apart from that your design has impressed me pleasantly.
In 3,5 weeks delivered to Kiev! The stylus is cool, convenient. I draw on the iPad, I'm new.
Delivery to Aktau 32 days. Excellent metal stylus. Very light with a sensitive touch tip. After use, the working part of the stylus can be hidden so as not to damage the sensor. Spare touch "piglet" can also be stored inside the stylus. When working on a smartphone, no effort and pressure is required. It is enough to slightly touch the keyboard. I take not the first time, very well suited as a gift. Recommend.
HI ! THANK YOU VERY MUCH !!! TO FAST AND SAFETY !!! VERY COOL SET ! VERY GOOD QUALITY !!! SO HAPPY !!! WORKING PERFECT !!! VERY SENSIVITY ! HAPPY AND LUCKY DEALS !!!
Custom made 13 Feb, received 21 May, Ukraine. In our country, war and so I did not expect that receive the goods. Thank you very much for quality products and delivery!
Currently foremost perfect work with my tablet Alldocube and with Xiaomi smartphone tested with Samsung and One Plus also works leads battery or magnet comes with glove and a part of refill.
works very well, just a bit heavier than I expected.
Works fine. I had to getting used to the mini to slice the point but actually like it