SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great robot window cleaner! Washes cleanly, a little cleaning agent on the glass and that's it! You need to order more napkins, they quickly get fat, literally for one window. I wash them in a careful bag in the washing machine.
The gap went 1,5 the Ministry, for the shelter. The Garno is packed, everything has come
Took puruikai n361, taking into account discounts, it turned out 4800 (you need to catch the moment), without a sprayer, I don't see this as a problem, and the cost significantly reduces its absence, I sprinkled on rags and drove them. I advise you to immediately buy a couple more sets of rags, if you have very dirty windows, as in my Lyubertsy for 9 years)))). It was seriously contaminated, I washed it as follows: I first go on a dry robot, then still with a mop with a means (purely in the corners stronger, and in the center as it turns out), and then a robot with a means. On 1 leaf, you need 8 rags, if you wash on 2 sides (the rags were just very dirty and did not want to smear, so I changed them right away). I am very satisfied with the purchase, 8th Floor, I did not want to wash it by hand, because Only 2 of the 5 doors on the loggia open.
Everything works, the robot copes with its task, delivery month of the mail.
The product arrived very quickly packed well thank you very much the store did not try it as a test
Didn't expect it to be so big and weigh a kilo. The greatest effect in use is visible when washing large, high windows, hard-to-reach windows, outside, where it is difficult to get to yourself. Before washing the window, it is desirable to wipe the heavily contaminated areas, and then launch the robot. controlled easily. noise like from a vacuum cleaner. washes not ideal, but quite tolerable. I recommend to purchase.
Over there and the long-awaited day came when my robot cleaner came to me. Shipping more than a month here, packing ordinary box. I talked with the store before the purchase, when asked to put additional rags, answered with consent, this was before the purchase of the robot. Well, he showed himself superbly in work. I read a lot of reviews, so I was ready to work with him. While the windows are still not washed, there is simply no time, but I am moving in that direction. Heats up quickly, so I give you time to rest. I change the rags, I personally spray on the glass from the spray, read the sprinkles on the rags. There are divorces, but you need to catch up with the amount of money. I read the heavily polluted ones it is better to go just without soaking, and then spray on them, I did it on the street windows, I liked it more and the dirt does not deliver, I change rags. Thanks again to the seller for the extra gift, very nice. I recommend the product. Thank you!!!!
I was finally able to wash the blank window without fear. Watched others washing before the YouTube video began. I washed twice: the first time dry, the second time I slightly moistened both with a window cleaner. There are a little divorces at the very bottom, I think over time they will wash off (they are many years old). Otherwise-a perfectly clean window, indistinguishable from a hand wash. I washed a large window in a little over 20 minutes (2 rubles for about 10). Once she moved the remote control to paradise to remove. So he did everything himself automatically. Cool!
Another Super assistant I'm incredibly happy about. He washed my window clean with a minimum of my efforts. When you live on a high floor, this assistant cannot be replaced. In the set there are two spare wheels, 10 interchangeable napkins. Put it to the window, pressed the power button, it holds on the glass very tightly, pressed the start button on the remote control and voila the device works. The remote needs two little batteries. First time I walked with dry wipes, removed the dust. I changed the napkins, applied a glass cleaner, attached it to the glass, he washed it clean.
Delivery 3 days, washing is not perfect as a person, but time saves a lot. Before you buy read the reviews what disadvantages, for me this is not critical. Without automatic spray. But in general this is a topic!!! The store is great.
If there is a layer of dirt, in order to wash it well, it is necessary to change the covers on the sink more often and everything will be warm.
The robot came in full configuration. Everything as indicated. While I'm testing. In a large area stops in the middle, until I understand what I'm doing wrong. Cleans well indoors. Outside hasn't tried yet. Good assistant. Order satisfied)
Be matched. Vugli is not here, ale I could not like thisI couldn't play it, I couldn't play it for 4 terms.
Does not wash perfectly, but in general it copes with its task, I recommend
I finished my mind. I was satisfied with the mood, I also tried one way and thought) TSE Mriya zhinki, yak live on the 14th and me panoramic ViknaGoods of cardboard boxes, all-in-all-in-house box with a robot, everything came, brothers can be given a gift. In the middle of the road, de all Garno is described according to the coristuvannia. I have spare nozzles, ganchirochki and pulverizator. Power cord, cable with carabiner, for insurance, control panel, (buy two fingers, spare batteries, not included in the kit.) recommend!