We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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Great head. For its money is made very high quality, without heat, a pen made of rubber, but it smells like a new basketball ball. The balance point is shifted slightly back. On a horizontal turn, too, is a liquid friction bearing, and as for me, the smoothness and softness of both axes at a fairly good level and is not radically different.
Durable and satisfied for the price!
Highly recommended product: Finishing very nice, function very good, tilt & pan good and great pricing. Weight without handle attachment is only 300gm not simple to find in worldwide web. Very fast delivery. My Nikon Z9 with Z 800mm f6.3 VR S lens mounted on Ulanzi U-190 video head funtioning pan & tilt motion very well for my birding needs. Great design and product - well don Ulanzi - would be buying 2 more unit very soon. Would high recommend to all my birding friends in Singapore and Malaysia. Next Ulanzi height is if you can design 2nd video head with fine tuning knobs for tilt and pan motion. In design such 2nd video head would gather more market share form bigger big brand names (8-10kg loading)
Excellent work of the store! Fast shipping. On the product: elegantly packed in a box, horizontal panning is tugovato. Disgusting implemented fastening of a quick-detachable site-you will get tired of twisting), the place fastening of the handle will very quickly lose the paint, as it can hardly come in in.
Shipping fast, neat and very good 1/4 = 3/8 You also gave me a bolt for the switch.
Arrived quickly came all right as AD and the product is high quality! Highly recommend
Excellent product quality, beautifully finished, and fluid. Arrived very quickly, 10 days. Only the code did not work well, the rest all right.
Very fast delivery and the quality is very high quality. Ulanzi products are mostly satisfactory.
Mirrorless for lightweight hydraulic type video heads. Mirrorless called the telephoto lens is raise difficult seems high, standard type zoom lens or single lens lightly dissolved for easy carrying shoot is not satisfactory product line.. Shipping not to figure out no relatives are unsatisfactory!
Although it is a mini head, it is very strong with aluminum alloy, and it is hydraulic so it is very smooth to adjust the up and down angle.
Excellent quality, very good product
Order arrived fast, well packed and all as described. Product quality and great construction, which is registered trademark of ulanzi. Not taxed and am very happy with the purchase. Recommend buying, store, store and the brand.
Shipping was very fast to Mexico, and the quality is very good everything is metallic, only the handle is plastic.
Good, very good, large is satisfactory,
Excellent fluid head. I use it with a Panasonic Lumix GX9 and smaller lenses. Works very well. Tilting and rotating is very smooth. Very fast delivery
The product is exactly as in AD… High quality as all products brand ulanzi
so good but handle bar has scratch
Came early. I tried it and it works well… Get well packaging
Tripod column snugly and glittered.
Excellent Product