SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
IPad Air 4 can be installed right with the case, very convenient
wow this is really good affordable, versatile, multi size support,nice quality if you want to buy phone holder, this is the one if you buy it, this not only can hold your phone but tablet and a lot of deviceds and you can use coldshoe too
Compact, yakisny, to be regulated by Bagato rosmiriv vaisiv. Not a brand. Predation
I bought it like a projector cradehead, but when folded, it is small in size and seems to be able to use a tablet..
The support is good and I arrived very well. No communication with the store. It took 18 days to reach Trujillo, Peru, made the 29/01/2023, received 16/02/2023 Thursday. Order No. 202 - 28 Combined Delivery (2/7)
The quality is very good and that is what I am using. Recommend and holds the phone very well and the big iPad. Very good and from to put the microphone aside. Arrived fast and good communication.
The price price is really good. The product finish is also neat and better than I thought. It is also two steps that unfold, and finally, it is more stretched in spring form to hold the object. The weight is also light.
Arrived very fast, in less than 2 weeks. The product is as the description. The tripod is smaller than I imagined. It can support a smartphone without problems I even put a lamp on it and it supported both, but when tilting the angle, it no longer supported and it expires. But for its price it works very well.
Very high quality thing. Spring-loaded fastening mechanism. Red are rubber bands.
Good clamp. Bottom and back mount under 1/4 screw. Top mount under the hot shoe.
It's good, it's very versatile, it can be used for the phone, and it can be arranged under the tablet, plus different fasteners, I recommend
Arrived in good condition, very good quality product, I recommend it.
AND am suprised by quality. Very good product. IPhone 13 Max on shots. You can put in every smartphone. Recommend. High quality product and wide adjustment possibilities.
I liked the quality. I recommend the store. Photo Huawei Mate pad 11. Thank you for the quality products.
Good quality holder. Freely fits both phone and tablet with diagonal and 10 and 11,6.
The product is good arrived on time I recommend it and thank the store
Coming up in very good condition the package and the order. i take it in 21 Days in Athens, Greece..
Excellent quality. Great construction. Arrived within 15 days in Brasília. The support has Hurricane to fit tripod lying or standing. Bought to put my projector, but not fit as well. Will have to improvise something. For mobile and iPad works cuz is thinner.
Good quality product. Finishing and machining also very well executed. Thanks Seller.
For vertical shooting, the most it, but on a wide-angle camera can get guides, you need to attach not in the center. The quality of the goods is very satisfied.