SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good store, the order poisoned the next day! Got to Israel in one week. Already tested, the quality is excellent there are no noise recording sound like in the studio! On the street there is a small noise from the wind but this is because there is no noise of sinks if they are dressed then the noise of the wind will not be heard! If the recording of the House even with open windows there is no other noise! I recommend this seller and this product!
good quality products, super fast shipping, 7 days to Canada...
The product as follows in description, came very well packed and has a great quality not only tested more so can do so. Can buy this store without fear.
Великолепнейшая thing, no need to install additional software, very high quality sound of writing, see video review unpacking and test this unit to channel the Slew, сопин Борис, instruction in English. Thank you Mr Xiang
Microphone quality is very good, not yet made a long-term test, but tests made quality exceeded my expectations, the microphone looks a OEM and similar to that found here that has no brand but the carton ulanzi is differentiated
Like the quality, work very well. Recommend.
Awesome Product! Fast shipping by the store and the product is just too good! It is a wonderful addition to my setup! Check out my full review on you—tube. Search iMAT iOS and open the channel named iMAT. Hope it helps someone :)
Funny microphones, small, sound give very clean, no background noise. But yet able to record with them only in voice recorder on the phone, and the voice recorder on the laptop. Such as are supported by different applications, such as broadcasts and in a telegram recording with them, but until you try. Standard camera the Poco X3 Pro external microphone not included, the гугловской camera application noted microphone, asks something somewhere pull, but also did not work on it switch Hope to find the camera, which says the video with sound from these microphones, since the quality of that they transfer was higher than expected (it's not so much from the headset to write). Bought for 180 rubles, promotion apparently There advertising was. In general, if the camera they earn, it can be a gift for the money. The instruction is a description of how Button temporarily turn off the microphone, and how to switch modes noise canceling (three). Recommend, in general. Bought for 180r, in stock)
Excellent item, is of quality nice and shipping was expected, it was a gift from Aliexpress well that I appreciate it and store, hope to use it soon, thanks.
A great product, well packed, working very well and delivered fast.
Better quality than I expected. I didn't need to contact the store. I make additional notification when I use it.