SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As described. Already tried, well tested
Paid on 11/27/22, received in Krasnoyarsk on 12/07/22. If not for the courier of the SDEC, I would have received 12/04/22. Checked it works.
Sturdy product! Found the mics with a light volume difference between them, but nothing hinders pickup… In summary, is an excellent mic
Awesome Noise Cancelling
Very good, work perfectly, recommend the product and store.
Very well wrapped and above all very fast shipping I'm very happy you came in two weeks, now just need to prove it how good it is
J12 working my Xioami mi 8 pro with native camera cell
I received order today very fast shipping to Pakistan thanks for Ali Express
Top quality! Recommend for your benefit by having two wireless microphones! Very worth, canceling noise 3 levels, and base loader with magnet! Arrived within 15 days! Not taxed to Santa Catarina, firecrackers, Brazil.
Very good product. Eliminates noise environment. Delivery within the agreed. Very satisfied with the store. Recommend
All well as always super recommended product, shop recompable to the world thanks
Excellent set, I recommend, it works quickly, the sound is quality! Super
Shipped under a month to the UAE. As described and working straight out the box!
I have received in perfect condition, sealed, thank you very much, good product
Excellent product quality. Cost-effective. Good range distance. Has three levels of noise canceling. The case load microphones. Have as load cell while using the microphone.
Work perfectly in my S20FE will use to my channel traveling with Fernando Carriel. Arrived in less than 10 days without fees. Recommend.
Very good, couple's Recommendation Rec and Fernando vaskis
Delivered in 3 weeks. Delivery was tracked. Sound pleased
Works perfect on my iPhone…. Good audio quality. Only one ”Teddy was missing for a better result when there is wind.