SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cord works as it should, it is well made to make it feel solid. I warmly recommend.
Thank you for the fast delivery! Only 19 days. Cable looks like all the goods ugreen quality!
Everything as expected from this well-known brand. Nicely packaged, despatched quickly.
Excellent cable, check everything works, recommend product and seller.
Works properly. I have several accessories of this brand and they work perfectly. Received in 16 days.
The wire is the same. It's a part of the Duge of M'yak, I guess it's my silikonoviy. I am very hard to go with it. It was important.
An order from several positions reached Norilsk in 3 weeks. Was packed in branded bags + common plastic bag. Everything came together. The track was tracked throughout the journey. The quality is high, the product is as described. I recommend it.
Good product and fast shipping to azerbaijan Shipping took only 16 days
Good quality! I take it not for the first time !
Delivered to Saratov in 3 weeks
As described
ok
Great product, I always buy from this brand, I recommend!
Excellent product and excellent finish. Seems to be quite durable. Resistant cable compared to other models
Great cable for printer!!! The connectors are aluminum, the braid is durable but not tight.
Jakisny dart. Recommend and seller and product
Extreme quality cables received in less than 15 calendar days in Brazil. Recommend!
It's simple, it's not the first time I buy! Brand is not cheap, but it's worth it! Catch the moment, track coupons... And you will be happy! Thank you very much to the seller and manufacturer for the quality product!
Cable is super, delivery to Ukraine less than a month. Seller recommend.
It looks very well assembled and feels great for the seamless woven texture pull it with my amp- dac, that's what I wanted it for.
excellent product and good quality, 100% recommended. works as expected.
Order-receipt of Minsk-month. Once again I make sure that this brand and excellent work of the store, which I definitely recommend! Took for 3.48
The parcel reached about 20 days. Packing is standard, package. Inside, everything works. The store is good.
Ugreen quality as always pleases. The cable is perfect.
Normal cable. Its functions are performed. Delivered quickly)