SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product quality.
Perfeito! Material de ótima qualidade! Show!
Доставка из России. Курьер принес на дом через 3 дня. Все супер.
Delivery in M. O. three days. I brought a courier. I did not check the work (the laptop has not yet come). There will be problems after checking, I'll complement the review... but I think it will be OK... Ugreen rules)))
Product that corresponds to the description. Good quality product. I regularly buy this brand when I need connectors, the products are well finished and very good quality. I compare them to the quality of belkin products
Excellent product, the material very good, I ship 20-30 days thanks Ugreen
Works as advertised. Excellent packaging. Took approx 3 weeks delivery to NZ. Connected & working no drivers needed on Windows 10. Excellent build quality too.
Arrived in perfect condition, delivery fast.
Everything works came to Estonia in 25 days thanks to the store
Product 100%, excellent quality, perfect workmanship, came well packed, meets all requirements, will Buy Again products brand.
Good for notebooks new that has the connection RJ45 (network).
Very top, excellent product quality.
Delivered in 17 days to St. Petersburg. Already took before 1 Gbps Ethernet adapter ugreen, but on the axis chip-never failed, a very good thing. Immediately needed an adapter from hp (for harmony, to the HP laptop), but it costs three times more than this adapter from ugreen, and built on a similar chip. I decided to take it, because it's cheaper. In size, it is the same compact, even there is a cap on the USB connector. Sorry only no on RJ45, but I have such a stub. We'll test him out of business.
Nice peoduct. Fast delivery. Everything works well.
Very good working perfectly. Fast delivery. Rugged and durable product
Super super good. I used it with my samsung cell and uff flies the Internet. I watch 4k movies without any lag
The cable went more or less quickly, the track was tracked, brought the courier straight home. The cable was in a small carton package. In appearance, as always, ugreen products, there are no complaints. The LAN-Port metal case, USB type C-with plastic plug, the cable is flexible. When you connect the adapter to a laptop or smartphone (Samsung S8) is defined in the system without any problems, like the Realtek 1Gbps network card. See speed tests. In the pictures. Not the first time I buy ugreen products and it's in this store. There were never any complaints. I recommend to buy!
A good thing, if you need a fast internet, just perfectly works with the phone
Excellent made, works fine. I highly recommend to buy. On the tablet I issued 200 megabits on the load and on the return. On the laptop all 500 from the provider issued, as stated by the provider. I decided immediately and without problems. I took the version with Type-C. 2 pieces Very pleased. Also a gift from the store.
Arrivée très très vite et d’une excellente qualité, marche à merveille. Magasin recomendable