SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good finishes. Well manufactured. Works well
The product excellent quality. Just a little late shipping.
Perfect.
Works great!
Product came wrong, but the store returned the amount paid. I bought another correct came is perfect ..
bien
It is a bit heavy but work well, and the delivery is fast, about 2 weeks ship from China to Canada, less than the usual time (3 wks).
Everything OK, I get to Peru fast
Working good for now
Excelente
My 3rd purchase of this 100W GaN model charger. Bought one for my Mom, my Wife and myself. Very high quality stuff that UGREEN makes. And planning to buy the 200W later on when that time comes. I charge all of my devices with this charger. Nintendo Switch, portable batteries, Iphone, Ipads, Macbook Pro, pretty much anything that is a small portable devices that can be charged will be charged with this charger!
Produto OK
Excellent product meets my expectations. I arrive in the stipulated time. Recommended 100%
Samsung Galaxy S21 SDM is 888 charging slowly, as if 27 Watt. Poco X3 Pro NFC too, even slower than 33 W native charging. Inserted original USB C to USB C ugreen 100 W to usb-c1 Port
The order was shipped the same day and arrived very quickly. The charger is fantastic, ideal for my ThinkPad T495 Laptop, as it supports 65W fast charging and 45W normal charging, plus I can charge my smartphone, Kindle and even my 8bitdo Gamepad at the same time. I would have liked a model with only 3 ports, but it works fine.
Excellent, excellent construction and finish.
Normal power supply. Connected Huawei D15, I5 12500H. Consumption in maximum load of 65 Wt. After half an hour of work, it warmed up to 60 degrees. Native notebook warmed up much more.
Very good character
Very good and practical. It is small and I can charge at the same time 1 laptop, phone and 2 sony a7mk3 cameras with grip and 2 batteries each
Ugreen is always good! Excellent charger!