SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came quickly, very qualitatively made. Comfortable. Great case.
Offical then inches notebook comfortably Olympus
Original. Great quality, worked a MacBook Air M1. has several height adjustments and protectors where enconsta notebook are excellent quality. Fast arrived in Brazil, 10 days. Recommend.
Excellent stand, the laptop does not shake, does not rub, the components of the stand are not flimsy. I recommend to buy. Delivery to ekb about a week.
Very good+++
Excellent quality notebook holder, aluminum, joints very accurate and perfect fittings, has a carrying bag. Arrived ahead of time.
good work
Great thing, holds even a 17.3" laptop. Will now think of some USB cooler to upgrade it into a cooling pad. Thanks a lot, quality is at its top as usualy.
The goods are of excellent quality. But there is a significant problem with its delivery. The goods were sent to the regional center, which is 60 km from me. It took a few hours for him to be able to get another person and at a convenient point of issue for us. By default, the delivery came to the outskirts of the city.
Great quality! Lightweight, with cloth case for transport. Perfectly fit for many types of laptop.
For a laptop 17,3, machenike F-117, the size is suitable, but the whole design is quite flimsy, the laptop is not quite rigid, it will not fall off specially did not take cheap coasters, ordered eel thought they would have quality under control, but no. One wedge was flared, it opened a dispute, returned 300R, branded it as it could. As a result, of the 4 rivets in the design, 2 are glued weakly, probably from this and shuffiness. Later I'll try to redo them myself. I took for 856r, taking into account the discount for breakage 300R was 656r purchase satisfied. I bet five for the fact that the store agreed with the dispute, and gave an apology.
UGREEN--the best!!! Highly recommended!!!
Fast delivery. Quality. Thank you very much!
Put the controller on it, like less. So looking quality is normal
Extremely high quality. Recommend.
Simply fantastic and well packed
Fully aluminum and great construction! Ugreen is quality!!
This product did not receive, T. K. On receipt through a cell in 5post there lay an open, empty envelope. First time I see this. Delivery and store dispute accepted, money returned. In general, when receiving through the cell shoot the video, it will be easier to conduct a dispute.