SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The perfect choice for your Macbook Air is this excellent Ugreen case. Properly padded to avoid possible damage. It is also equipped with a premium outer shell and a superior zipper closure. It's worth foregoing the $5-$10 cases, as this one offers much more.
It took 19 days to deliver this bag to Ukraine , probably because it was shipped from latvia. Bag quality is awesome soft fur like inner and leather like outer . Separately should admit package , really atention to details .
Ordered a second bag, the first daughter took away :) the order got to Moscow in two days. Everything, including packaging in excellent condition. I took it for iPad, it's perfect. Tactile, very nice coating of the bag.
Great, pleased. Seller Thank you!
I got here very quickly. Quality is nice. Inside is velvet, outside is rubber suede. Ideally approached 14 mcbuk pro on M1, even remained stock on the floor of a centimeter on each side. With the Past Mac used a neoprene case. The difference is more than palpable
MacBook M1 14 "perfectly fits. On the sides back to back, on top of a little space remains, but not more than a centimeter. To soften, the insert is sewn (can be seen in the photo, so all over the contour)
Very high quality and stylish bag. Inside is a very gentle pile and good protection against small falls. Perfect for my MacBook Air m2. And if you stick an apple from the set of macbuka, then in general a gun!) I recommend. The day came on the day of the declared deadline.
Great quality product, came very well packed and super fast. Loved
Everything is a super-excellent bag, as always with yugreen. Also the store put the gift
Amazing quality, very soft
Our products are of very high quality and are valued highly in foreign markets.
Am customer and fan of ugreen have nothing against the great quality of your products!! Recomendadissimo!!!
Quickly. The material is pleasant, the lines are even, even the lightning does not settle. In size, too, everything is optimal. Recommend. PS. As a gift put stickers for children, they will not be disappointed if Booth help the parcel open
To Moscow a little less than a month, branded packaging box. Made soundly of quality material, from eel did not expect another. The surface, as if a little rubberized or it's impregnation, in general, it's a very pleasant tactile feeling. Inside, a soft fleecy lining, does not fall asleep, no smell... From the Inside, there is protection from scratches about the zipper, but the poppy is so thin that it will still jump to the zipper through it if you wear it on the side ((((and only this was not pleasant since I took a backpack case... In the rest, as an additional accessory of excellent quality was satisfied.
Great quality cover, served perfectly, is well padded zipper good quality. I am quite satisfied.
The best product of ugreen bought today, paid little more R$ 100,00. More am extremely satisfied. Am not commend both. This bag is really premium.