SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks great even though I haven’t tried it and the best part is it came with the usb 3.2 to type c cables! That’s quite a nice surprise so no need to buy new set of cables for a portable SSD or HDD. The cables and the enclosure worked great with PNY CS900 480GB got 520 MB/s read and 460 Write
Excellent Product/service. AA boxes of HDD ugreen are very good. All buy this brand arrives in good condition. Super super satisfied. Recommend.
Good box. Worth the money spent. It is convenient to install the disk. Good thick cord. Slightly crumpled packing!
Very good and quality product. The UGREEN brand usually does things right. USB-C to USB-C and works well. There's No option to buy it alone with that cable both come.
Packed of course super. All in the film. The box itself is in the film, the box is also in the film. Tired of unpacking. But the quality is full More specifically, there is no hard drive. The lid is on the latches. Drop it, it's gonna fall apart. Maybe of course the difference in the speed of the controller, so it costs more than the rest, but made so-so. Cheap. My opinion, it's not worth your money. There are no questions to the store, everything is clear.
I have been in use for two days and so far I have had no problem with my disc and read it perfectly. It arrived before marking.
well received, good product quality but hope downsize more. Tracking is not accurate, thanks to fix this issue.
Excellent material quality, fits perfectly. Connection via USB Type-C very fast. Even on the cable that comes you can see the quality of the brand.
Stylish box for external HDD, to it is a storage bag during trips. I do not know what else can fit in it, the edge of the disc itself and the wires to it, but in these small pockets you can put something very small, nothing like a flash. The case in the bag is wet with some difficulty, the dimensions are in the emphasis The speed of data transmission with this case did not measure, but it suits me.
Already 6 cases, bought for SSD/HDD, everything works fine. Delivery to Moscow 25 days.
really good quality as you can always expect from ugreen , works like a charm . there is some foam that keep your ssd tightly in place , the ssd wont move . good design
I arrive without any problem, in your Simple Feature Package, well protected and without any damage, it is exactly like the image, of the selected model, works perfectly well, I arrive within the estimated with ugreen I am always very happy with your products, thank you very much.
This is my second box under the hard drive, only now in the case. Everything came in working, intact condition. In the case you can also put for example all kinds of flash drives, adapters from microSD to SD card, there is for this compartment. In general, I'm happy with the purchase!
This is already 6 cases, which I buy, very convenient installation-inserted the disc and clicked and everything works. Recommend. Delivery from Moscow 6 days.
Great stuff. Great firm. Fast delivery and tracking around the route. I order not the first box. I recommend the store and the goods to buy.
Great box! The company is always on top. The packing and product quality is very nice. Thank you!
Good qulity. Packed well and in carton. Fast shipment and delivery. Reliable store.
A good case, with dampers on the sides and behind inside the case. At first glance better than Orico.
It came quickly, the factory packaging in the film, ugreen goods and the store recommend everything works clearly.
Priyshov for 3 types, a box of poshkoldena, himself reception. P-Mail