SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Чуть опоздал.Кабель отличный.Тянет на ура.Продавец ответственный.Цена ниже чем у других продавцов.Полностью рекомендую.
Кабели шикарные.Проводят сигнал на максимум.Все летает.Вытягивают из модема все до последнего мгб.Полностью рекомендую.Продавец ответственный.
Посылка чуть опоздала,но все в порядке.Кабели просто шикарные в этой цене.Проводимость 100%.Жаль что на оплетке самого кабеля нет данных о категории.Продавец отличный,и порядочный.Полностью рекомендую!!
Excelente qualidade! Muito bem embalado e cumpre o anunciado.
Já usava um cabo cat7 da Ugreen e tenho internet de fibra de 500 mbps e com o cabo anterior batia 520 na rede 5Ghz. Com o cat8 bateu 560 mbps na 5Ghz e 200 mbps na 2.4Ghz. Meu roteador é um Xiaomi Ax 1800 (versão torre). Estou muito satisfeito com o resultado e com a qualidade de construção do produto.
Заказ получен, проверен - соответствует заявленным характеристикам.
Recomendo o vendedor. Ótimo produto, testado e aprovado.
100% recomendable, es de muy buena calidad, los materiales son muy buenos.
Very good arrived early, material good quality better than my old cable Cat 6
Cables work as expected. Ugreen always reliable.
Yakysna vikonannia pachkordiv-schvotkij not to outweigh 3M, 2m and 1m for home use.
Arrived well packaged and very fast, less than 20 for RJ.
Quickly came and perfectly packed. Very cool cable, even in the hands of pleasant to hold. It is a pity that more than 20 m can not be ordered. I barely had enough. Speed everywhere is Hurricane, generally lossless. Linked keenetic peak and keenetic giga plus Synology NAS.
Very good as always ugreen products are very good.
The shipment took about 2 weeks to arrive. Pretty quick, so excellent salesman. The product works perfectly, meets all my requirements. Excellent shopping, excellent product. I loved the quality of the cable, the security it delivers and of course speed/stability on my Internet connection.
The cables are fine, just like the description, perfectly packed, thank the store which sent also the business to contact for any problem, highly recommended
Product quality as description, can buy.
Hvala, it it it. As Sam zadovoljan. Čini me se da them super Kada GA isprobam ponovo se javim. Brza dostava, lijep Pozdrav. Five stars it. UGREEN...
Top cable, soft and durable. Delays have decreased.
Will Test, but both very well constructed and finished cables! Ugreen always with quality products!!!
very fast shipping. the quality of the cable it's pretty good
Perfect
Great product! Arrived early and everything in perfect condition
Item received this day conforms to the description and very well packaged Congratulations to the store
Product appears to have a very good (still could not test). Came up with a protective end (this shows care products). Really came in grade 8, second description on cable. Recommend buying. Arrived with 21 days, coming sa China to reach Brazil, in the state of Goiás.