SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All OK. Great Reader
Works with smartphone. He reads the video from the car video recorder instantly. Pictures from the mirror is thinking.
High quality product for an optimal price
Lovely Compact Reader. I was afraid that there would be a little speed, but no, everything is fine. 95 MB/s reading, 60 record, on SanDisk Extreme. In principle, almost 4 times faster than the usb3.
I haven't written it yet, but I bought it believing it was an ugreen product.
I am quite satisfied with the purchase I made. The reader of the ugreen is perfect, faithfully fulfills the data transmission it says it does. Is an original product. Reliable store and quite attentive store. Worth every penny!
Very good the product... Impeccable construction!
Excellent card reader, fast, you can transfer data directly from the phone.
Came in an envelope from ugreen, the packaging is beautiful, sealed. Impressions of a well-made thing. SD card from the car radio was determined by the phone instantly, the film flew into 900 MB in 3-4 seconds. I am satisfied with the purchase, I recommend it
Arrived on the east side of SP in 13 days and very well packed, the reading is perfect, 3x faster than my old OTG.
Excellent SD card reader. worked perfectly. Very fast, USB 3.0 Achieved speeds of 30 MB/s writing and 83 MB/s reading on a 633x SD Lexar. I'm super satisfied. The computer recognizes two disk drives.
While I give 5 stars for quality performance. I haven't checked my performance yet. Noticed one minus! The product is sold in Russia, but there are no instructions in Russian. It's not a problem. Just stating a fact.
Excellent Product, arrived quickly, a little ahead of time.
Shipping is fast and no breakage. The product is very good. I like it all in design, color, size. Just do not seem to be able to use the standard SD card and the micro SD 2 at the same time. I'm not sure there's another way.
Other electronic products sold here lack trust, but they are reliable. I bought about 4 or 5 pieces, all of them are satisfied.
Exelent store arrived very rapito, I recommend a lot to buy with this seller!
Perfect product, as described in the ad ..
Quality reader. Nothing that collapes.
Very good, I indicated!
Perfect .. And everything working .. I liked
Works. There is only a lack of marking on how to install cards in the device. Cards are placed in only one position, but most importantly without enthusiasm.
I really liked the reader. Relatively fast copies the files. For now nothing to complain about.
Good thing! Reads files, opens quickly. Appearance and performance at height.
The product is well received without more than and works well. Read writing is fast
all good, works fine on my mac mini, upload and download