SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you
Ugreen as always with a lot of quality. Super fast charge on S21 + via USB-C on port 1, and quick charge on the others. A great investment. Came around 13 days.
Everything works, but here is the plug a little curve .. And so everything is OK
65 Wt port only one upper, the other ports for low voltage about 18 Wt. from Russia arrived quickly packed in 10 packs
Happy with the quality product very well.
Works as it should, came from the warehouse in the Russian government in a few days!
Class, not for the first time, I take the same company and from this store, a year ago I took from him still works, and I took this one just in case for a reserve, I charge Samsung S 22 Ultra phone, thank you very much seller, more health for you, check it works perfectly
Excellent Unit, all ports are working, I take the 2nd one, I slowly change all the blocks to this type
As always good products from Ugreen . It is great . Plastic quality as good.
Very good product I recommend it
Cool charging, came to Magnitogorsk in a week, came to Kazan Express
Ugreen as always on top, but only with lighting that I had problems with the chip in the cable ugreen)
Pratsyu, shvidka to start. Whiglyadah Hood, important. I recommend it.
30% from the price only for packaging) books, in a separate box, a charger in a separate, all together in one, and on top there is still a paper box with a print) Well done of course
Great brand packaging. Only the Chinese plug and it is necessary to buy an adapter for the Russian plug, which will slightly spoil the appearance, but this will not affect the quality. Shipping from Hong Kong to Syktyvkar 12 days!!!!! Super fast!
I had a wonderful experience with this store! They were incredibly kind and understanding when my parcel was delivered back to them due to unforeseen circumstances. Even though the customer protection period had already ended, they agreed to send the package again without any hesitation. I'm truly impressed with their outstanding customer service. On top of that, the product is of excellent quality, and I'm thrilled with my purchase. I highly recommend this seller and their products to anyone looking for a great shopping experience!
Good charger. 65 Watt note with good cord works without problems.
Excellent power supply for all my needs, easy to charge Mac + iPhone + Vape + Earphone One of the best, if you have macaw, then you should probably take a closer look at 100 quilted jacket
Arrived in good condition, in less than 30 days. But unfortunately my ROG Phone does not identify it as 65W. It only activates the fast charge. And on Xiaomi too. Will understand, right!.
Everything is fine, the delivery is fast, the charging is working
Arrived well packed, works very well with huawei p50 pro and xiaomi 12t pro!!!
Good quality. Fast dispatch. Beautiful, quality packaging.
Charging is good, I will buy in ugreen for the same Bagato raves and food products, everything is fine.
I will describe the vidpovidait, duzha Garna packaging, without overwriting
The box arrived damaged but the charger with zero problems