SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is OK. Fast charging is coming.
As usual brand, very good cable!!!
Ugreen doesn't have to say anything. Until today only quality parts and very fast shipping! Very good seller!
Arrived right has an excellent construction, it activates the Mi turbo charger of my Poco X3 NFC only with the original cable appears the percentage in larger source and another in smaller source, that cable doesn't do that. May seem silly but it is a detail that makes a difference to me. I made the purchase 12/03 and arrived today 29/03 Apucarana PR.
Like solid cable, works, fast charging, good))
Our really liked the product surprised me the cable is of excellent quality the cable it is thick and quite flexible very good recommend can attend in fear the brand ugreen see much of the packaging within two packs our I'm really surprised comes a little Manual of Instruction
Thank you
As always everything is fine, there is no problem with delivery and quality.
Excellent seller, not the first time buying and doesn’t disappoint. Recommend
Well packed, all right, product as described.
Great wire!
The cable is great!
Great product. Use the 3 meters especially for travel. I have already bought 4 times and recommend.
Close to one mass for good, the working cables are packed up a lot of satisfaction with the damage, thanks.
Working great thanks! did arrive before the schedule and ofc ugreen quality is perfect.
Recommend seller and product⭐⭐⭐⭐⭐⭐⭐The shipment was very fast. Thank you
Excellent, but this time the delivery lasted 45 days, the quality of the goods is good
Not the first time I buy goods in this store. Everything is always fine. Quality at altitude!!! Highly recommend. Delivery time is not the fastest, but the quality of the goods overlap this wait. Recommend 100%!!!