SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality
Product same as why שמפורסם and fast shipping Sounds good... Worth buying.
This is my second earphones same model, are cool image battery well holding and powerbank also recommend
Arrived right, it's working normally, I already liked it right away, I recommend it.
Nice quality, fast delivery and easy cintact with store. Recommendation from my side.
Great thing: Bass Bass, blue navel reliable. Came earlier than indicated. The store is respect.
The 3r I buy the first ones for me over a year ago and the following ones for the child and the bride perfect good sound good to battery durability 100% recommended
Very good headphones. Work perfectly, the sound is very good and it is easy to use. And arrived very fast in Brazil. I am very satisfied with the purchase Thank you store!!
Change language too easily, otherwise very happy
Excellent sound. Nice to wear.
Shipping very fast, we have to try. Let's see how it works.
Easy to use very discreet comfortable and good battery holding impeccable sound I recommend it to all and all products of good quality
They work very well. Happy with the purchase.
Very comfortable, perfect for running
The average level of work, the price meets the requirements, if you are in headphones then the companion, you hear badly, otherwise, pairing fast sound too.
Very good product as described
Great, good sound, comfortable and hold very well. Very fast shipping. The contour now the ear is very flexible and does not feel, the pairing is immediate and the box is very practical. A big plus with his box that serves as a batteryEmergency and keeps the earphones charged permanently simply by storing them, I am surprised by the quality, thank you to the store, I recommend without hesitation.
Fast delivery according to the description of damage that no dock need charge by pawerbank
They sat perfectly, even the child of 9 years came up, they are not very loud, but I like it, the bass is excellent. There were about 2 weeks. With the store there was no need to communicate) Thanks for the headphones. I am delighted