SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is the same as in the image, it feels rigid but it would not support too much weight or if someone recharges it, to put something simple and light is perfect. I love that it comes with something to give more rigidity to the legs and you can place them at the angle you require and that they are not just pieces that bend. I liked it very much, now I hope it will last.
Delivery 32 days. Polychka yak polychka. There is a slight smell of plastic
Arrived in 12 days. Well hard plastic, good quality. Well-resistant adjustment gear
The shelf on the space of the wall of the TV means if you remove the receiver on it can be excellent for small sizes Apple TV and shaomi either large looking for land and the possibility of suddenly
legs are flexible. can get on Any tv or something else.
Everything correct and very fast shipping. Corresponds to the description. Highly recommended
As described, useful for its expected use. I arrived a little less than promised
Fast shipping. Well packed. As announced. I indicate the product and the seller.
Great support, I took the larger size I thought it would be quite big but it does not reach so much, at first I was insecure but left several days and did not fall, I'm using it to hold a Bluetooth box that is very heavy even.
It is useful for coló Pat the tv box, it is simple to install recommended.
Thanks to the seller for the delivery of the goods, I recommend the seller to everyone!
Support arrived quickly and in perfect condition. It is very stable behind the TV, but it is small and cannot place a medium or large device.
Ótimo produced
Very fast delivery, good quality and good packaging, exactly as pictured and described, I can highly recommend, thank you
Fit right at the top of the TV. Seller sent very fast. It's not for heavy things
It's big, and it helped me a lot to put an LED clock on my TV
Support arrived quickly and in perfect condition. Is excellent, good quality and very useful. Though, I found it small, worth buying the bigger one.
Delivery 05-13.06
Great! Really useful and robust, I think I'll buy another one! Fast and safe shipping, package well delivered! Thank you Aliexpress!
It feels a little weak but when installing, it is perfect.
I wanted it to be a little bigger because even if I chose the one in the end you can put few things and the space fills up immediately
The product seems to be a bit unstable, but when fixed on the TV is OK.
Month in Ukrainian by mail. stand of good quality. Price 1.56 $
Excellent material of manufacture, very fast to chili, I recommend.
Very good I loved quality and size to leave the controls