SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product I agreed to the price. Arrived in the state of Mexico in 12 days.
The product caught my attention and I thought it was all plastic, but it ended up being quite rigid metal and with a very nice carbon fiber finish. Its legs are plastic but remain firm when adjusted. It looks great with TVs that have wide edges since if they have very thin edges, it will cover something from the screen. Very ingenious and interesting product. 5/5 Shipping through MIAExpress to Chile, it is one of the slowest but the most uncomfortable thing is that it does not have reliable tracking. It would be nice if they avoided using that Courier for chili shipping. 2/5
A little smaller than I expected but serves the function
The product corresponds perfectly with the description of the ad, served for the purpose. The delivery time was very fast. In summary I recommend.
Quality for the price seems very good to me arrived exactly the due day fast shipping and delivery also tracking is not updated soon. Many thanks seller I recommend widely.👍
Good good product easy installation and stays stable on any vertical surface
Is this support fantastic? Looks perfect on my TV and the quality is great.
The piece looks good, I'll test it, I just thought it was small.
The package arrived at well condition in time. I recommend the seller! Thank you for the deal!
I didn't communicate with seller. I received item unharmed. Very happy with purchase. Quality product. Recommend.
Very good as support for TV box or any junk that connects to TV.
Sounds good but very small. Can not accommodate the receiver
same as in description
I really didn't think it would work. It looks perfect! Looks good quality. The adjustable som legs.
Looks good quality, I like the product I am already using. Visually looks like a carbon, which gave a charm
Great support, I ordered two but I intend to ask for more Great product and arrived fast
Well packaged, worked well for what needed her. Fast shipping
The support arrived in perfect condition. The quality seems to be good.
Arrived in the Times marked in Bubble Bag, plastic that supports tv box or routers as described by the seller in the publication
Plastic. Looks pretty. Took out his animal robot from behind the TV and is now beautifully located on the stand)))
Excellent size for a small box like my tx6
All in the best possible order. Very fast delivery, the seller will try very hard. The product looks good and durable
Is already the second time I buy these shelves, they are very useful
Tough, but small plastic product, which cannot support the router completely.
Arive in 15 days. It's same to description. Looks Good