SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I take it a second time.
Good column. Update the firmware, the sound becomes better, eliminates overload when volume increases.
Delivery is long, 35 days to Krasnodar, some problems were at customs. The column itself is simply magnificent. Connected to the application and updated immediately.
Delivery is almost a month. I have the first version, this second version plays 15% bass + equalizer in the tribit app. I recommend the second version to everyone.
Excellent sound quality, original product, detected by app, supports firmware update. I have Sony XB13 and JBL Go 3, this one is no where comparable to those, the bass is excellent, crisp sound. Highly recommended.
The column came in 25 days. The quality of the column/sound is excellent. Seller recommend!
Plays good. Took for walks in the forest.
Sending instant. Delivery slightly tightened. Super column. For a long time I wanted to buy the first version, and while I wanted, this second version appeared. The built-in equalizer is very pleased. How powerbank also works.
Everything is fine, the original, the sound is a bomb for this size of the column, it's better not, even Bose micro does not reach tribit
After a long monitoring mono speakers stopped on this and did not lose, as for me, the sound here is better and louder than in the JBL Clip 4, the column is in general. came in full package, the store communicates, I recommend
Thank you very much to the store for prompt delivery, came all intact and unharmed, plays just great for such a small form factor) and you can still buy a second such a Stereo Stereo I highly recommend this seller and the goods!
A good column, the bass is present.
Great, new in the box
Product arrived in 18 days, took over arrive in Brazil, here the customs to Salvador were only 5 days. Original guys: connects tribit application and offers some functions there; serves as portable charger for your phone; has microphone and is average, not bad but also is not a wonder, Speak Low will give a cut; had a JBL Clip 4 before this, and this is arguably top. Sound clean, high enough without wheezing some. And the strip is wonderful to hold in any corner. About the battery still not used for long enough, but came with 80% charged,'m using occasionally since yesterday and now it's in 70%. Beforehand, recommend too!