SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great! Very good quality! The screen is a little big, but everything else is perfect! Really recommended! There is an HDMI connection and connection to the Koox and a possibility of connecting in the Blues and there is an option to connect to the TV and then there is no need to be viewed directly on YouTube or Netflix ..) like a smart TV)
My order arrived super fast earlier than agreed, the box arrived a bit battered but the product is 10 out of 10, it meets the specifications mentioned by the seller, I am happy and happy with my purchase.
Great quality, great cost benefit. I was impressed and very pleased.
Everything arrived perfect and before the estimated time. I didn't taste it yet.
I will hardly test it to see if it works, for everything else it looks super good
This is a very good projector in both day and night I would recommend this projector. I ran it all night and there wasn't any issues with it.
Works norms. Android YouTube. Sorry no work from tyopsies norms. Android YouTube. Sorry no work from taipsi
Excellent projector. It took me a bit to raise the shine, since it came very dark but the best of the rest. With integrated Androidtv system
Very good even as soon as I get home I will use very worth very much this very good projector even for you too
It is very light only occupies your cable to the single current of its kind because the control uses 2 AAA batteries that do not come included the quality is not 4k to the maximum that arrived is 1080p nice The video and the sound are very fluid and no delay is noticed in any its brightness is not low and does not cover a well-lit room is for darker areas a room without light or something like that
Excellent for movies etc, the sound obviously not and good. It is necessary to use a box or amplifier. The image is not cool for games, but it is worth a lot, for the price. Note 10
A good cost X benefit projector without a doubt, the only one against is the issue of heating even having a fan in the rear. Accompany power cable, control without batteries, recommend.
It is a super article since it works very well the colors the images look excellent and it works very well with any cell phone it links easily and apart it also has wi-fi I recommend it a lot
The thing is cool, ale do not think about the 1600 picture will be wow... dull, the 720 will not be much more... the class thing is for the mood, in the darkness everything is OK, hassle. You will find yourself on the most basic and news at home... buy Epson chi just like it, Abo Televizor) Taka, for children and summer cottages, for Holy
Excellent product, the sinido is a little low but nothing that cannot be fixed, the delivery was fast and the product was well protected
Pretty nice device, more than 120 inches, in a small space, it is worth every cent, android 11, and google play for less than 50 bucks, One week to CO state
I arrive on time, I do not have abuse, it is in good condition, I just need to try the article, after testing I will make another comment.👍🏼
Amazing quality👌🏻🙌😎The best of the best in my experience achieves a sharp image of more than 200 inches incredibly accurate and sharp! The only complaint is the loud voice but with a Bluetooth Horn the areeglas I recommend it to the 100% thank you very much
Good quality product, good image compared to the price fast delivery 100 recommended👌
Indisputable the quality of the product. Seriously, it surprised me too much... Excellent cost benefit