SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hello, beautiful color. Ditto the description. Neat packaging! I took the thumbs. Children will be able to draw hours! And without putting it everywhere. I will tie the stylets with a rope there is also a hole in the bottom of the tablet if you want to tie it. Ideal for the car! Also Top the button to avoid erasing the drawing. Thank you. Thank you.
Very good item, serious store, like on my photos nothing to add, top!
Fully recommended, the product arrived very quickly, excellently protected, plus it works very well, thank you.
Excellent product and received before and with too much safety thanks
This is cool! I love it and will be buying more for my nieces and nephews
Thank you very much arrived very fast delivery and good quality of the product is good I recommend it when 100% all the colors are very striking Thank you excellent service and price
its a great product. I love it. cheap and greate
Exactly as it comes in the description Exactly as it comes in the description
I haven't delivered the gift to my daughter yet, but it's pretty good and I'm on time
Great! Received in less than a week! Gifts for my daughters.
Very good store was very satisfied with the product fast shipping and perfect packaging
I liked it very much. Already comes with the battery, super light and practical
like seriously its so good and worth more than the price , my boys loveee it. for the price definitely worth it. thank u
works ok. back is pretty thin but for this price great product for kids.
It is a very beautiful product, the quality I thought was literally with low quality materials, but it was not like that, it works very well, I liked it a lot and my daughter more!!!
The delivery comes sooner than I thought and the quality is good. Good price ratio! ^ ^
Dorazilo 7 of the bottom of the odeslani, which is added Velmi. Jsem excess calm. Prodejce doporucuji.
Product arrived in a few days and is accurate to your description, my grandson is very happy with your screen.
Very good, to give to a child, it is excellent, we will see how it works, but for its price it is fine
Bought in the Choice deals. Arrived without a box, but wrapped in padded paper. Luckily it arrived well, without broken or grated parts since being fine and plastic could have been easy to break. Everything works correctly even with battery included. The shipment was very fast too.
works like expected, hoping to use this for homework and such.
Delivery to the Nethetlands in only 6 days. That's great. Arrived in good condition. The order was well packed. Compliments to the sneller and ofcourse a 5-star rating.
Excellent and beautiful slate, I liked it very much. Exactly as in the ad.
I came to Kiev in 23 days, for the shelter, I packed a little-Mensh, the Dowman's dock itself, light three, ale for the sake of the child, they demand for their own tsyna
Absolutely great. Coherent with the description and works perfectly. I’m an adult traditional artist and wanted to get something that would allow me to be creative without worrying about wasting materials. This really gave me back the freedom I had as a kid. I highly recommend this for adult creatives too, keeps your hand trained at any moment. Had my partner and two fellow artists try this and they’re getting one for themselves too! Hahaha