SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked it. Helps a lot who does not like messy cables
Excellent quality, firm perceives and the adhesive very good. The shipping very fast
All good , received only partly. Not as described
Very useful in its function, it adheres quite well, allows to organize or better affirm the cables
It's great for wires. I like it very much
Solved my problem, now my cables don't fall anymore! Great quality.
Item is as described and satisfactory. The shipping was fast too.
Arrived earlier than planned, it is the same as what was published, I have not used it yet, I hope it works.
Well protected package, the product material is excellent.
Identical to the image is very practical, excellent purchase
Great quality, holds well on the table and holds the cables well!
There is not much to talk about product with great finish and very well done.
I think the delivery came very fast and the quality is good. It is recommended. I am going to repurchase .. price price!!!!
Very good the cable supports. I recommend it. Super well packed.
The product came very quickly in less than a week, Product in very good condition. I am happy with the purchase, I recommend.
I don't have much to say, it's a simple accessory and it delivers on what it promises. Glue is strong and safe on most surfaces. I recommend👍🏼
Quality, nice to the touch.
I still do not fit it on my desk but excellent quality arrived all in time and form
The product comes as the description, it is soft rubber, it feels quality and durable.
Organizer built in malleable silicone, with holes for most cables, resistant and strong glue. Can Buy
Product with a very good adhesive glue, I recommend
Quality material, I recommend. Arrived 2 days before even stopping at customs. What Weighed was an order that came together, if it had not been together it would not have paid R$ 126 of import. It was a good buy although it was taxed
The logo is nice there, but I received the goods without the logo
Very good and easy to use. Very fast, received in 7 days. I recommend it.
Nice to organize the cables, for the price worth, came well packed, and comes with 3m tape, super good.