SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it worth every penny, my babies love it
Looks amazing, working fine haven’t tested with litter yet. Shipping to Israel in 22 days. Tax was 240nis. Arrived in perfect condition great seller great price what else can you ask for ⭐️⭐️⭐️⭐️⭐️
In the first place I made a "space ship" for kitki!🐈😁It came more than a little, it was said by the bullet at the track. They sealed it up, I will describe the goods. I decided to finish the shvidko at the dodatka. Good, she once went to the toilet😊Recommend!
Nice product and seller. There is even an app that sends notifications each time a cat enters or leaves, logging its weight and calling me Master!
Super Automatic litters I recommend the only trick the app does not want to associate with my device it's really a shame otherwise it's top my cat loves Nice seller who answered me before sending...
Clasna rich, light in the vikoristanni, the prote functzvivannya kishok is not accurate, sorry. Ale with the main function to cope with a bang.
Unfortunately the product has arrived damaged, which the seller does not even respond to; (technically works well, the cat feces cover does not always close; (
I recommend it is the ostia .. Does everything to you. Ideal for people who do not have time .. You save a lot of time.
19/11 was ordered, it came to me on 26/01, so unfortunately the waiting time is striking... In addition, I also had to pay the duty. Unfortunately, the wait was very long... when it comes to equipment, it connects to the phone, works well and is quiet, I hope it will also work for a long time.
Cats love it! Immediately started going to it, I clean it once a week, take out a full package and put a new package and forget about its existence for a week)) we have two cats, there is no smell at all, the toilet has been working for a month, I don't see any disadvantages, maybe a little more than the consumption of the filler, but as for me it is worth it)
Nor can I describe my satisfaction in this article. I just love it, it's over if my problems here at home, my kittens have adapted it easily, the machine works perfectly and the seller was the best, even 5★ Took me all the doubts about the machine, the application is easy to manage, notes all the box and notifies me always. Very fast delivery, arrived before the scheduled date. Well packed without any damage. Thank you very much to the seller🙏
Works perfectly I am very happy with this purchase really it take away a weight at home
Flipasss la ostia!!! It works wonderfully with agglomerating sand (I have not tried others) with the application you can program when it is cleaned or press a button on the sandbox and it is cleaned, purifies the air and the application tells you when the cat entered, how long it has been and how much it weighs!! I recommend The poop bag is very easy to change and can be disassembled to clean.
love this futuristic litter out cat likes it as well, it stays clean and I really appreciate the odorless feature, no more stinky poop, a good investment for the price, definitely would recommend
It works well, only it has damage.