SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very soft and pleasant, but slippery. Before use, it was necessary to work out well, because the pile was falling
Super-soft, plush and Silky to the touch. I purchased the 70 x 150 sized throw and placed it on the makeup chair, and it looks great. Will likely end up tailoring this in to a seat cover as it's big enough. The only slight issue is the colour. It's more of a blue-ish light grey, which is fine for the makeup room as it works, but it isn't what is shown in the pictures on their listing. Still, a superb buy. Highly recommended.
It is a less dark gray that the one of fate does not approach anything else pulls to gray blue color
Item compliant with the description. Sends fast with a tracking number. I am satisfied with my order at this seller
The quality of the product is good, but the color is different from the original. I wanted darker as in the photo in the store.
Nice soft material and colour is very settling nicely! In term of non slip, I will let you know but so far so good after fitting on a recliner leather sofa. It will keep me warm during winter months. Plus my cats would love it too! 💙🤍
everything is ok, very nice blanket, but I expected the color to be a bit darker.
Very beautiful Thank you very much I'm waiting for the Metro I bought recommend
Very pretty, I have leather sofas in the cold winter I ordered for the whole sofa I was worried that it would slide. But generally does not slip even from the leather sofa. Very happy want to buy in another color
Great material. Although I thought khaki would be more beige, but it is more grayish. But great product overall.
Soft, pleasant to the touch, it has been lying around for some time and nothing bad has happened to it.
Great stuff! Low costs for that much fur. Feels very soft and comfortable. Color dark grey
Very soft, anti slip works very well. Soft side is very slippery to sit on, very soft
Very good product, soft and my kitten loves it. I arrive on time and recommend it
I found the product good is not exactly the same as the image he is like a covered but I meet my expectations, I bought it to protect the sofa from the dogs and it is being good.
Fur is wonderful, soft fluffy does not slip. Does not peel black clothes, I will buy🩷
Arrived on time in a combined shipment. Accurate description. Good anti-slip mat. Quite thin for use as a mat but good for a sofa throw. Recommended. 👍
Has arrived! Beautiful and well finished, but I was taxed and the value was very high, above the value of the product
The product is nice, but I had to pay tax and nothing was cheap, practically the amount paid was the amount of tax charged by the customs of Brazil.
I thought it will be thicker but it is still very nice and doesn’t slip as promised. Very happy with the purchase and I will buy more