SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very quick delivery. Happy with my purchase, it's exactly what I wanted. The stand is pretty solid and I love that it swivels at the base.
Excellent item, super-fast post, and works well, thank you.
Built well and accurate. However, little bit too small for 14 inches laptop (Thinkpad T14), the laptop holds on somehow, but not reliable. I think for tablet will be very good
Hello well received thank you very much I recommend this product very satisfied
Received quickly! This stand is well built and perfect for my bedside tablet. I'm very pleased!
Perfect, consistent with the description. Very convenient, I recommend
Fast delivery. Product as advertised, excellent quality. Reliable store.
Everything fine, perfect!
It's very good. There was something I used to order from Naver Shopping. The design structure performance is the same. The actual use is for e-books smaller than a 10-inch tablet. I looked up the tablet and it was hit or not.
fast shipping to germany (9 days) , item works as expected !
Cool, it's very sturdy and it's aluminum as the description goes.
Excellent quality stand, nothing playing, Tablet 12 and 14 inch Samsung Tab S7 + and Samsung Tab S8 ultra holds well! The store would pack the stand perfectly, even if there were glass, would not break! Thank you seller! Recommend!
goooooood
works flawlessly and it's pretty neat!
Very solid support I like very much is perfect thank you
Arrived very fast well packed great quality material using with a 15,6 inch portable screen. Works Perfect
Works great for my portable screen. It really super charges my mobile music production setup.
Does look very good, works fine, good material, aluminium was send very fast.
Very convenient to use. Packed neatly. Thanks to store and store
Great product. I bought 2