SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right.
The mini monitor is fixed very well and the movement is free!
The quality is OK, but the parts to be fixed by turning the part of the shaft are fixed to one side only, due to the structure, the higher the height, the horizontal is to be twisted. In order to level up when using high, you need to move the pedestal to fit. Of course, if you do that, the device you put on will be horizontal, but the pedestal itself will be tilted, so I'm a little nervous. Slip. In the next version, it seems that you will be satisfied if it turns into a structure that is fixed on both sides.
reasonable price. nice quality. good saler
If you put it up and fixed, the support will turn out and the tablet will be screeched.
Heavy but firm
It will be fixed well
An excellent tablet stand, although I ordered under a 12 ''monitor, for viewing video surveillance. In the photo, for understanding the scale, put the iPad mini. I ordered 11.11, the store sent it on the third day, it was delivered to Siberia in exactly 2 weeks, which, taking into account the sale and the workload of logistics, very quickly, I think. Which is important, in retail packaging, which, nevertheless, was crumpled during transportation, but the goods are whole and without scruples. The hinges hold very well, I would even say too)) I recommend!
The order reached Kamchatka in 34 days. Packed in a box and poupyrka. The structure is strong and remains in the position in which you bent it. There is no logo, although the characteristics indicate the company outmix. Rubber gaskets are not bad, they hold perfectly, although they could have glued more evenly (this information is for a perfectionist). Tactile feel, they are more pleasant for the ugreen. The legs on which the tablet itself is held are narrow. It is not convenient to put the tablet in the case, it extends beyond these legs, which is a little annoying, because Creates a feeling of instability. In ugreen they are wider and bent. In general, I have no claims, mainly to the manufacturer, to the store.
Top produit. 5 étoiles
Exactly what was in the photo. Everything is quite stiff though so can't be operated with one hand at all. Not even the swivel which should be one handed use. Otherwise it's nice and heavy, looks good on the desk and holds an Ipad pro 12 with ease.
goodjust for tablet not for laptop