SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful!!! Loved it very much and arrived before the deadline. I managed to observe Saturno on the first day and I am so far in disbelief.
Very good better Q I expected Everything came right Without even a duster
Very good product, arrived in perfect condition.
This is an outstanding Spotting Scope for the money. More than suitable for viewing targets at 500m. It's not a Nikon or a Zeiss, but at a fraction of the cost, it's very high value for money. I find the optics more than acceptable for both target viewing and looking at the moon.
Great… no other words to designate this telescope
Even if the packaging arrived a little dented, the product was delivered in a flash. The optics are of excellent quality. The case and the tripod are a great "gift". Highly recommended
Unbeatable price/quality ratio
Arrived in the indicated time, it is noticeable quality, soft to use, good scope and definition, in night use it is advisable to only use x25, the x75 loses a lot of brightness, second photo in x25 (a parking lot 5km away)
Very good product. Easy to handle, great image quality. Described accessories came and are of good quality TB. For my use (sport shooting) is excellent. I recommend it.
Very good .. Really promises what's in the description.
The product is so good now I found it a little bit without sharpness when I use the zoom at most the photos of the buildings were taken at least 10 kilometers away
Top quality Telescope
Top, 6 km see good in x 25 Recommend מאד, arrived in 6 days. Recommend to buy tripod even 140 cm enough.
Glory to Ukraine! Glory of the nation! And Russian Federation. Katsapi, vbivtsi, hubbivniki and marauders, you already have 249700 lost your life on our Ukrainian land, and a lot has lost in our good fortune in our dear chornozem. Do not shanovnye rsiyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy You are overtaken by quarantine.
I recommend it
I will leave another notice when the person I bought it for opens the box when they return from vacation
My son super happy. The first day cost us a little more. Not suitable for small children without patience.
CA fonction bien
For now from what I saw it is very good excellent we will test soon
Very good
It was great delivery great product.
In accordance with the delivery. Fast delivery and package super well packed.
Delivery four days in advance of the forecast, product well packaged and in very good condition, I have yet to test it but it seems to respond to the declared characteristics.
Perfect! Excellent cost benefit. Came well packed and the delivery was super fast, arrived estimated date area.
In the absence of calibrating it to verify that everything looks good with good finishes, it seems more expensive than it is