SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very happy with this watch. Exactly as represented in ad.
I am in love with this watch, super high-quality and now I have it on, I would pay four times at least the price.
my first Seamaster homage and I am over the moon. perfect , perfect, perfect. highly recommended
Everything perfect, a clock pass at a spectacular price. The appearance is great and the automatic goes very well
Absolute beauty.
what can I say other than A plus to Aliexpress! It was easy to create my account and start looking for my next watch. I've been eyeballing this one for a month. I tried to purchase on another shopping site.... starts with an A. I waited 3 weeks and still hadn't shipped my watch. I canceled that order and bought it here. I was pleasantly surprised. It was delivered 5 days earlier than they told me it would be here. I will definitely use Aliexpress again! Thanks!
Beautiful Watch, in my opinion one of the best steeldives, excellent finishes and bracelet of excellent quality, fast shipping very good price
Beautiful watch, looks very good finishes, I changed the strap because my wrist transpires a lot, but happy with the purchase!
It has very good assembly quality although it would not be too bad that the lumen was a little brighter and had a dated but for the price it is very good
Sd1957
Very nice watch Bond NTTD homage and I am very happy with the purchase and price/performance value. My only complaint is that the quality control could be a bit better since the 12 o clock double markers are slightly misaligned as can be seen in the photo as well. The right side marker at 12 o clock is slightly lower and a bit crooked. If that were also correctly aligned then this watch would be 5/5. But still, a very good purchase for the price..
excellent cooperation,as always. good and secured package,and great product as expected. 👌
Beautiful, one of the best steeldive watches, but for wrists at least 18 cm
Overall the watch creates a positive impression, it is well made and looks stylish. Nice No Time To Die homage. But there are some drawbacks: - Lume is average, not as bright as on my another Steeldive - Fifty Fathoms. Lume on the bezel is almost invisible (attached photo was made on a long exposure, in reality brightness is worse). - When you manually wind it, mechanism makes a cheap sound. - Nato strap could be thicker.
My second Steeldive watch. This is an amazing product! Thank you for the quick delivery and EXCELLENT quality watch!!! Do not hesitate to buy and trust this seller and store. I highly recommend it.
First look exceptional for its price. Hopefully it will last long as well.
hope this last as long as me bezel lum is not as fast to glow as watch face. nice alternative to save more money for retirement.
Stunning watch! both on the bracelet and on a nato strap. Looks better than the Omega as it lacks that ugly helium escape valve. Especially love those yellow markers!
Everything perfect!
Very good quality