SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
got the parcel in 1 piece, bt struggled with my local courier had to pull strings 2 get my parcel,did not lyk the no tracking part. jst glad i got them.South Africa.
The sound is good, they keep normally, took just like garnitkru
Everything listed was present in the box, all codes worked fine. The Earbuds have a much better sound after the app support. The adaptive eq is my favourite. I think SOUNDPEATS is going to be my exclusive Earbud brand
Excellent, great sound, hold enough time in use even discharge, and arrived quickly.
The minis sounds great, great build material. the Anc mode is amazing you can just put it on without music and have a calm mind all way.
Headphones are super. Loud. Enough high and low frequencies. The packaging came in perfect condition. Excellent for his money took for 2711
Simply Perfect took quite But the tent always was attentive to my posts, it was worth every day of waiting. With these are already 3 this brand to acquire equipment.
Sweet sounding earbuds! Superior mics than any earbuds I've ever tested and a smooth, thumping bass. Hats off to Soundpeats!
Many thanks. The best earphones you have had. Young, super comfortable, excellent sound and impressive efforts of cancellation of ratio noise. I enjoyed the low and the volume without distinction.
This is my fourth purchase with SoundPeats (I had the TrueFree 2, Air2+ and Truengine 3se) and for the fourth time I absolutely love it.
Excellent product, with a quality above measurement for your price. The phone has good fitting, is well built and has great bass and vocals and clear.
Very good earphones, have a sound very surround and magnificent, quality Price, highly recommend these earphones, nicely const ratio noise s and has a very good ratio noise cancellation
Long shipping to Europe, 50 days. Arrived with Fedex post service. Perfect and quality earbuds, small case, small and powerful earbuds, I love it. The case is matte black color. These earbuds are heavy bass oriented, which I love. They are very small compare to Huawei Freebuds 3. The price is low compared to the quality of these earbuds, so don’t hesitate and buy them. I will write about battery life and phone calls after I test them for a week. The sound is very crisp. The have many options, like volume up and down with a touch and etc. Highly recommended!!! Buy these cheap high quality earbuds!!!
Every perfect one needs to be used to give the valuation in when to the sound and confortability of the article For now according to received
Really beautiful, the best wireless headphones I had, 10/10, bravo the store
Great headphones,in term of sound quality and loudness better than edifier neobuds pro which i have personally used it before. they have very good audio tuning and punchy bass.
well. it took almost two months to arrive. well packed. sound quality is very good. solid battery. ANC and pass-through modes are not something impressive. good in isolating my pc fan noise but it's not very aggressive. anyway good performance for the price. definitely recommend it.
Fast shipping. Well package and protected. Soundpeats Mini Pro are very good for the price, and also quiet small which is good for pockets. Sound quality and ANC are nice for the price but not amazing or mind blowing.
all good