SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good staff as descript and quick shipment
Very good sound Excellent hybrid sound cancellation Of the best in the market value for money 100% recommended
Great quality product. Synchronize well. Great alcanse connection. Canceller noise good for sounds standardized for voice not works. But the amount the note is 10.
Very comfortable! Good rich sound and decent working ANC
They arrived super fast, everything is as described. The only negative thing about the product is the volume, it needs a little more. Soundpeats Toma
Product as described, the headphones are good and the noise cancellation works very well. One thing to note is that the noise cancellation is hybrid not active. My only con is that the headphone is quite flimsy as well as the extender
Todo perfect. Me were perfectly, good furniture sound, excellent low battery and over foremost life, the genus metal is enjoy a lot.
Excellent
The phone is very good, amazing value
article conforme à la description
It arrived very fast and they are an excellent choice quality price. Highly recommended
The phone is very good, my first experience with ANC and I can say that really makes a difference, felt slight discomfort with technology active but think is custom issue. All well packaged and without tariffs
Excellent headphones Great design very elegant and comfortable for long use, tough construction with a matte finish and battery with more than acceptable performance, it offers a range of up to 35 to 40 hrs without clear ANC depending on the volume. It features excellent sound quality with an acceptable volume although not very high, with well-defined tones and good bass os these headphones create great sound, also say it has good microphone performance really efficient for calls. Experience buying 5 stars very surprised by the shipping and delivery time of the product all very fast and without any problem, the store is recommended.
Soundpeaks as usual doesn't disappoint drami to BGA Chaisil anc Khada or hit 24 days on the road
Very good low and good passive noise cancellation
Excellent product. Delivers what it promises. Sound quality. Comfort, sensational finish. Loved! Volterei the Buy More without doubt. Ah! And even comes with a hood looks cool✌ Earned soundpeats!!!!!