SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
IPX5 Water-Resistant
Attached to the reception, shvidko, Raju seltsya
Mini headphones fire, sound cool, long keep the charge of a large range of action, Bass powerful, harmonious balance of high and low frequencies, noise reduction at a high level⭐⭐⭐⭐⭐Recommend Anker the best shop, the best Alibaba group...
Came to Poland for 2a of the day. good headphones, the sound is clean, the microphone in a noisy room works well. Headphones work separately. As long as they do not say, they still do not sit down. A little ear with unaccustomed hurts if you wear it for a long time. And it's bad that while there is no protective cover, I hope that soon they will release) until I understand the buttons, but I know that if you keep it for a long time, time
Доставка в Украину заняла ровно месяц, упаковка пришла целой, без повреждений, что радует. Внутри был компактный кейс с наушниками, инструкция, кабель для зарядки тип-С и сменные амбюшуры различного размера. Заряжаются наушники довольно быстро, аккумулятор отлично держит заряд, хватает на долго. Лично мне понравилась и форма самих наушников и система управления. Наушники не приносят дискомфорт даже после длительного использования и не выпадают при занятии спортом. Сенсор четко реагирует на прикосновения без задержек. Bluetooth держит соединение без сбоев и даже если случается обрыв, то соединение моментально восстанавливается. Что касается звука, то я пришла в полный восторг от низких частот. Слушать в них спокойную, романтическую или классическую музыку сплошное удовольствие. А вот басов мне немного не хватило, пришлось настраивать эквалайзер как на самих наушниках, так и на телефоне. В целом я очень довольна данным приобретением! Товар, продавца и магазин РЕКОМЕНДУЮ!
Thank you very much, quality headphones, I liked everything. If you want high-quality headphones for optimal money, then this option should be considered.
Boxes came crumpled. Products did not suffer. Headphones work, the sound is excellent. The volume is high. It is half the volume to reduce for comfort. I recommend the goods and the store.
Very cool bass!!! The sound is just a fairy tale for this money. Autonomy is excellent, 6 hours without undercharge is quite enough. The microphone is on the 4th, but the sound in them, everything compensates. First Acquaintance and very pleasantly surprised me!
Долгая доставка, больше месяца. Коробка пришла на удивление целая, без изъянов. Звук для таких малюток отличный, полное соответствие цена/качество/звук/ожидание. Рекомендую для покупки.
The delivery was 27 days from the time of order, the package was slightly clogged, but the contents did not suffer. The headphones themselves and the case are small and neat, the kit is good, the Type-C cable is branded. Planting is convenient, but you need to pick up the ambushurs. The sound is good, there is a bass, but not interrupting the rest of the frequency, the default frequency is closer to the normalized-it may seem that the sound is flat to get a better sound. In general, the headphones of the stars from the sky are not enough, but they sound normal. Thank you.
Ordered 9.08 came to Kiev 03.09. The box is whole, it's okay.