SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent value for money, look great, functional good, the store very quickly sent, delivery 13 days.
I really love this smart watch, this is my second time of buying, and I will still buy more. According to the description. The screen is very large and beautiful
I order here for the second time, the watch went and worked could not be happy/but not like this, but round smart/but broke in two years, accidentally... Ordered these, not bad but big... Unusual, bye. I think we'll get used to it. In the store did not doubt, I recommend, without doubt. Thank you! And shipping! Two weeks.
Super
Fast safe trade goods consistent with the description is working properly Warmly recommend
It took a little while but I liked it. It's big super.
Stylish watch, came charged, perfectly packed in a box. They look decent, let's see how they will work
I really love this smart watch, this is my second time of buying, and I will still buy more. According to the description. The screen is very large and beautiful. I got it in less than 24 hours. I really appreciate the store. Highly recommend. Thanks so much seller good job.
Excellent product. Good battery. And very stylish.
Cool watches, on the hand sit comfortably. Despite the English language, everything is readable and informative. For its price, the watch is excellent.
An excellent option for a big hand!
Came quickly look very good. I bought my wife. She loves this style. Later I will write whether I liked it or not.
Delivery within 15 days from Hong Kong to Moscow, it is incredibly fast. The clock looks very decent, synchronized with the phone through the application, began to show everything as expected-exact time, pedometer and so on. So far, I have not tried notification by SMS and calls, but in the application it shows that this is possible. While everyone is happy, I recommend
Feedback without using. But item same as description . with aliexpress standard shipping. Nice store.
Start-hours really liked! Quality is excellent!!! The clock is large, convenient, bright screen, good battery and a bunch of necessary applications. Took for training, to replace the same brand lemfo-what to say, the manufacturer pleases, as well as the value for money! I see no reason to overpay money... To the store a huge human thank you for the quality goods and super fast delivery to Belarus within a month despite coronovirus. I advise everyone of this wonderful seller and his products to order it from him and definitely will not regret it. And we will test and necessarily complement the review.
Ha llegado muy rápido, aparentemente correcto aunque no lo he probado, es un regalo.
El reloj hace su función funciona correctamente en este momento,todo correcto,el envío rápido un día, gracias.
Nice bracelet. Exactly as described. Still studying the operations of the bracelet. I will make a further review later. LEMFO Official Store is ***** worthy. Already ordered for one more.
Quality product. I highly recommend. She sat nicely on the wrist. <2en> the width is great. Automatically opens when pointing to the face
Watch is super cool
I'm happy for hours, everything is as stated. The parcel was three weeks before the Moscow region from China.