SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top, arrived before the deadline all right selling and congratulatory store.
The package arrived ahead of time. After a few days of use, I find it worth it for this price. The battery after 7 H zero is good for this price.
I loved it, it arrived in perfect condition. It doesn't lock, the first impression was good, I hope it stays like this, it was worth the price.
Is equal to the image, this beautifulI'm cargandolo now I'll see that such works.
Whiglyadayu is not bad, for your Tsina a good year old)
Great watch. I haven't figured out all the functions yet. From applications for communication that I use, not everyone is included in the notification list, but perhaps I have not yet figured out everything. The screen is bright, the colors are rich. With Android phone easily connected. In General, I am completely satisfied with the purchase. Thank the store!
The box was a little broken but it did not affect the interior, I still do not try it
Very good quality at first could not with the application but then desisntale and I reinstalled and everything phenomenal, I recommend. And I will eat another one for gift.
Class year-old. I have Ukrainian language about juzhie radou. Charge everything OK
Excellent quality came to me in good condition everything works to the 100
Received this product before delivery date . It looks good . Thank you store.
The year-old priyshvidko, for three days, packing a garnet, a box in order. On the viglyad-Super, according to the functiononal and deyaki pitannya, that for such tsyna tsyn is normal. Dodatok rocked the code through QR, in principle all the right things are clear) as a year old in a hitched life and I don't know, I gave it up Yogo, I think it's like I don't care about it)
I arrive very quickly to Guadalajara Jalisco Mexico within 10 days! The store is recommended! Its operation has yet to be verified.!
Macha Allah is a sweet and elegant hour, but the jarj is a problem, shipping after the delay and WadeThank
I love it it's amazing.But the battery life is not long and it disconnects from the Bluetooth and the app and that's annoying but other than that it's good
It's very nice, I like the quality .. I love my son too much
The only thing Perect is how little the battery lasts. For the price you can not order much more. It came to us with only part of the strap, the store paid us half the amount. Reliable and decisive seller.
My watch came but when I turn it on. Frisa has faults or stays. Fry or off
The last year to the Czech Republic for 11 days, everything is good, everything is good. The last year, protesting, to ruin everything, with a phone call. In tsyloma for tsyu tsyna by buying money. My daughter.
I am very very happy with my smart watch I love it