SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product, meet what you say and most importantly if it is USB 3.0 now I can transfer files faster
The goods have arrived whole. No complaints. The only thing that the order waited very long. Otherwise, all good.
Works. Came in 2 weeks. Works fine. Arrived in 2 weeks.
Delivery is very fast. The card reader corresponds to the description. Thank you store. Delivered to the nearest of the House postmat, the package is intact. Thank you.
Very good product I was able to see my videos and photos on my SD card on my computer
The parcel came in 4 days, card reader quality, speed fire, correctly works only including directly in the motherboard.
Works very well. Used several times. Tested with cards Netac (great cards)
Perfect, fast delivery, 7 days for France, works properly, correct rates with a micro sd class 4 card (no better at hand)
As always, perfect! Instant assembly and shipment, track same day. Delivered in 3 days from the moment of payment to the locker zainio postamata in the next store (by the way, they appeared recently)! The track is tracked on Ali's website. The packing is a regular package-sold in the best possible way. Description corresponds. Quality worthy. Photo and tests for USB 3.0 with typec I order here for the second time. I took several goods-everything is in place. Excellent store, I recommend. Nice to deal-thank you so much!
Without problems, it works with a computer and a smartphone (Android). Thank you store.
Great card reader SD, really read the card correctly sure buying back again, very quick delivery, sure buying back again, the store & AliExpress are required.
Perfect. Shipping very fast. Works great with Windows 10
Good night Already arrived Multi Function Card reader/writer on time delivery
The product came well packaged and was super easy to use and works very well. Loved this acquisition.
Works. Delivery was long, I thought it would not come anymore ..
This product works very well I hope it lasts a lot
Works, for sprawdziłam only input SD card, but no problems
Adapter works very well, quickly recognized by smart TV, notebook and smartphone, made rapid tests after the product arrived today, came well packed, but unfortunately has a burr on product that does not affect the functionality, Not know if is just my happened or in other adapters this problem if repeated, the product is exactly as described in AD.