SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The length of the line is also short, so I like it. The genuine product is put in the second hole, but this is put in the third hole. You can do it.
I liked the color very much and the strap itself is not bad, but a little torn came. It's a shame
The quality is quite good, the strap is size S which I did not like but still it serves me
I ordered it on 16 February and arrived on the 21st. Last time I ordered a little big and one size smaller, which is perfect. If you are buying, you can think of it as being a little big. For delivery, please apply for unconditionally paid delivery.
My daughter. I did it all. I got it. Presatisfied. We don't want to be an original one.
So far, no complaints. It's all good. Ordered several colors
The tone is beautiful, it was my favorite to note that the strip is thinner than others that I have but 10 out of 10
The approximate line of the present-Moscow. The number is not called billiy, to get good
Good quality and fits perfectly. Arrived very quickly. Totally recommended.
Good enough quality strap, soft, no smell. Delivery is short, ahead of time! I will take more colors, if it does not rise in price
The strap is excellent, the rubber is very thick. Satisfied with the purchase.
Strap identical to the origin, shipping to Italy in two weeks! Great item, store ok!
It looks good, it looks good quality just hope it lasts and serves on my watch
Great strap, fully as described! I will order more, I recommend for purchase!))))
Colors are more striking than in the photo, but fit perfectly and comfortable. All it gives me is that this plastic is going to get dirty over time.
I love the color very much and arrived before the estimated time
It’s the small size it was perfect for my hand the colour is the best.
Everything arrived as it is described very good material and it remains at 8 ultra 49mm
Very smooth and looked like the Apple original. Arrived very quickly.
Delighted with the strap arrived well packed and I love it and it arrived early To
In less than 41mm, came a little yak at 38, ALE not vipada. Egg Recommend!
Thank you store for good product and fast delivery. I recommend this seller to everyone.
The band is closer than the genuine one. However, it is not an uncomfortable level.
Very good does not differentiate from the original I would recommend buying it and I will buy other colors
Better than the original, the material feels much nicer to the skin