SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, everything GOOD!
Qualitatively made. Description correspond. The screen is 6,5 included in the pull case, it is better to remove. Headphones are weak-for toys. The headset is hot, but it feels comfortable. Lenses sometimes fog up-a pickle is attached. Adjusting the lenses at the limit, even not enough. The picture is good. There is no remote control, there is almost no sense, but it stops without problems. Outwardly look impressionable, stylish. Lightweight. Gift-Santa keychain. The store Thank you.
The box is slightly crumpled, but it has been well packed in shockproof puparka, so there is no damage, the delivery from order to receipt is fast enough, although Chinese New Year.
Satisfied with the product
Well received, I recommend the store, everything works fast delivery.
Very good
Good!
Conforming described.
Super arriver plus top that prévue
ok!
Delivery for 25 days in five, it was convenient to pick up from the post, it was packed well, it was safe and sound, the head is well adjusted for sharpness and the interocular distance will continue to understand
Came the box a little dented for this put the gift of Grandfather Frost, thank you very much! The rest is all right.
Good glasses. Bought my daughter (8 years old) as a gift for the new year. We think she'll like it. checked, the effect of the voluminous image works. Phone Poco x 3 Pro really setting up the clarity of the image at the extreme positions, can of course I do. not wow of course, but children will love it. In my childhood there were no such toys (it's a pity) you need to look for a good quality video. They didn't try to play. angle setting of headphones, not a lot of small. In general, the first impression is good, And this is not unimportant.
Got everything as shown. Very good